Introducing the new and improved Knowledge Assistant. Trusted by leading financial institutions, Posh AI’s cutting-edge tool combines purpose-built generative AI features with rigorous security practices to service any employee from frontline workers to loan officers and HR teams. Read our press release featured in Business Insider to learn how to transform your customer interactions, boost operational efficiencies, and improve ROI: https://hubs.ly/Q02GN6fh0 #AI #GenerativeAI #KnowledgeManagement #KnowledgeAssistant #AgentAssist #BusinessInsider
Posh
Software Development
Boston, Massachusetts 15,300 followers
Powering more natural conversations
About us
Posh is a venture backed conversational AI company that spun out of MIT's AI lab in 2018 🚀 We are committed to democratizing access to banking and accelerating the responsible adoption of AI for financial institutions, transforming how they serve their communities and employees. We transform how financial services companies connect with their customers and automate contact center workflow. Our AI platform spans messaging and voice channels. We're hiring talent across the board! Come join our highly talented, passionate team to completely change conversational and generative AI!
- Website
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http://www.posh.ai
External link for Posh
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Boston, Massachusetts
- Type
- Privately Held
- Founded
- 2018
- Specialties
- artificial intelligence, machine learning, natural language processing, emerging technologies, chatbots, financial services, conversational ai, interactive voice response, ivr , nlp, ai, fintech, creditunions, MIT, generative ai, banking, voice assistant, digital assistant, genai, and financial institutions
Locations
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Primary
695 Atlantic Ave
Floor 9
Boston, Massachusetts 02111, US
Employees at Posh
Updates
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Frustrated with lengthy AI vendor contracts? A 5-year commitment is too long in the fast-evolving AI world. At Posh, we offer 1 year contracts, confident in our services without long-term lock-ins. 100% of our voice clients renew with us, thanks to our continuous improvement and innovation. As an AI-CUSO, we’re backed by notable partners and investors like Rodney Hood, CUNA, Canapi, Trustage, and Curql. Choose a company that understands Financial Institutions and has strong support. https://hubs.ly/Q02GjrR60 #CUSO #AI #CUNA #ArtificialIntelligence #AIVendor #AIPartner
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FI leaders, it's time to elevate your AI strategy. Dive into AI opportunities for your financial institution—and how to choose the right partner to get you there. https://hubs.ly/Q02Fj2NT0 #CSuite #Executive #CEOGuide #AIGuide #GuidetoAI #AI
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We're thrilled to announce ongoing innovations in our live Voice Assistant products 📞 ! As an AI-first, purpose-built partner for the financial industry, we understand the vital importance of the customer experience. Our Voice Assistant, already fast, now features substantial, sustained latency improvements, with even more exciting features coming soon. At Posh, we leverage innovation to enhance our customers' end-user experiences and solve problems with technology, continually improving our products. Learn more about our Voice Assistant and see how you can improve customer service and call center operations. https://hubs.ly/Q02G73M00 #AI #Innovation #CustomerExperience #FinTech
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One Nevada Credit Union upgraded their 20-year-old IVR system with Posh's Voice Assistant. Sage, their AI bot, provides 24/7 service and reduces contact center calls by 20%. With 1.3M+ interactions and $70K savings per month, Sage ensures tech-savvy members get superior, efficient service. Learn more about their savings in their client story https://hubs.ly/Q02FhZCh0 #AI #Innovation #CustomerExperience #ClientSuccess #CustomerSuccess #ClientStory
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Posh is thrilled to announce that our client, Citadel Credit Union, has been recognized for their superior conversational AI support by Opus Research! The Opus Research awards celebrate the real-world benefits of conversational AI, with previous winners including Citizens Bank, USAA and more. Citadel Credit Union was honored for their highly capable self-service solution, which has boosted NPS scores, handles a wide range of questions, and demonstrates exceptional conversational flexibility. Congratulations, Citadel Credit Union! https://hubs.ly/Q02FQB7D0 #ConversationalAI #AIExcellence #CustomerSupport
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Robust support from your AI vendor is crucial. You need a reliable partner. At Posh, you get a dedicated client success manager. During go-live, a team of 6 US-based experts, including a strategic advisor and network specialist, ensures a smooth launch with frequent syncs. This comprehensive support enables you to go live with almost complete coverage, achieving a faster time to success. Your Posh team will be there to quickly address any issues and review analytics for continuous improvement. Don't settle for less. Learn about our support https://hubs.ly/Q02Dh0VW0 #CustomerSuccess #CustomerService #AI #ArtificialIntelligence #AIVendor #AIPartner
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Posh reposted this
Happy Fintech Friday! Today, we’re celebrating Posh, one of our outstanding portfolio #fintech companies. We are so impressed with this fintech that we recently led a round of funding for Posh, which leverages generative and conversational AI to make the #creditunion world more efficient and accessible with 24/7 member service solutions and more. https://www.posh.ai/ There’s more to Posh: 1. They have over 100 deployments with leading credit unions and financial institutions. 2. Their recent round of funding led by #Curql raised their total to over $45 million. Read more here: https://hubs.li/Q02FhntR0 3. Posh recently welcomed former NCUA Chairman Rodney E. Hood to its board of directors. https://hubs.li/Q02Fhm-40
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Posh reposted this
🌟 Happy #FintechFriday! 🌟 Today, we are spotlighting our partner Posh and their cutting-edge AI solutions that are transforming the banking experience. 🚀 Posh empowers #creditunions and #banks with intelligent tools for real-time customer support, employee efficiency, and operational excellence. They are leading the way in creating a world where better banking is just a tap, click, or word away! Meet Posh’s AI Assistants: 🤖 Voice Assistant: A 24/7 comprehensive banking concierge that handles FAQs, transactions, and customer identity verification, ensuring a seamless experience for customers. 🤖 Knowledge Assistant: Utilizes generative AI to provide instant answers, improve knowledge management, and accelerate employee onboarding. 🤖 Digital Assistant: A powerful chatbot for automating customer service, seamlessly integrated into websites and mobile banking platforms. The #JanuseaTeam is proud to support Posh's mission and excited about our ongoing collaboration. Together, we’re elevating the standard of financial services and positively impacting our community. 🌐 #JanuseaPartnerships #JanuseaConnections #fintechs