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Many public sector leaders have recognized the advantages of digital solutions and are looking to increase online interactions. Currently, an average of 51% of resident payments are collected online, and agencies are aiming for an average target of 65% online adoption in the next 1-2 years. The good news? Upgrading digital services to be more intuitive and customer-centric will keep users returning to the digital platform (and ultimately help agencies reach their adoption goals). Explore how digital adoption can transform your agency and enhance resident engagement. Download our Digital Adoption Index now to learn more: https://lnkd.in/gi8KPdgM #DigitalTransformation #GovTech #ResidentExperience #DigitalAdoption

For state and local governments aiming to build trust and enhance the resident experience, human-centered design is a promising solution. In their recent article, Government Technology explores the potential of human-centered design in the public sector, highlighting the urgency of adopting user-centric practices in today’s digitally driven landscape. At PayIt, we call this Government Customer Experience 2.0, where digital services are designed around the customer rather than agency processes. We are dedicated to this approach toward modernization, ensuring that digital government services are accessible and user-friendly for all residents. Read the full article to understand how human-centered design is reshaping government services: https://okt.to/Q0I7Vb #HumanCenteredDesign #GovTech #DigitalTransformation #ResidentExperience

We're pleased to announce the launch of the Oregon Department of Fish and Wildlife's new digital platform for volunteer and events management! The user-friendly platform enables the Department to easily manage the full breadth of event coordination, including volunteer recruitment and attendee registration. “Getting customers engaged in different events and programs is a great way to support our mission while fostering life-long passions for the outdoors,” said Kara Wymore at ODFW. “ODFW is excited to launch the new Volunteer & Event Management (VEM) system, designed to streamline volunteer management and enhance visibility of volunteer opportunities and educational events. Through VEM, the agency will offer more learning experiences and reach a broader audience of volunteers to support Oregon’s conservation & outdoor recreation efforts.” Read the full #PressRelease: https://lnkd.in/gyQ-kFTz #PayItOutdoors #Oregon #ODFW

Government agencies face unique challenges when it comes to digital transformation. How can they effectively embrace change and modernize their services? Our latest blog post explores the importance of change management in government modernization efforts. Discover strategies to overcome resistance, communicate effectively, and build a culture that supports innovation. Read the full blog post to learn how agencies can better respond to shifts, build public trust, and be future-ready through smart change management practices: https://okt.to/jucoqQ #GovTech #DigitalTransformation #ChangeManagement #PublicSectorInnovation

As we continue our PayIt DNA Spotlight series, we're proud to recognize Andrew Peercy, an embodiment of our core values: High Integrity, Drive, Grit, High Aptitude, and Team Player. Andrew is a conservationist who finds great reward in making our clients' lives easier. We admire his commitment to our mission and passion for helping others. Join us in celebrating Andrew's contributions and dedication! #EmployeeSpotlight #Conservation #ClientSuccess #CompanyCulture

Happy Fourth of July! 🇺🇸 Wishing everyone a joyous and safe Independence Day.

Government agencies face critical decisions when modernizing their technology infrastructure. Should you build a system in-house or buy a composable software solution from a vendor? In our latest white paper, we explore: - Key considerations for modernization - Advantages and challenges of building vs. buying - Essential questions to guide your decision-making process For a comprehensive guide, download the full white paper now: https://okt.to/DuEX87 #GovTech #DigitalTransformation #BuildVsBuy #Modernization #PublicSector

With over 3 million account holders and 1.8 million payments made in 2023 alone, our platform for the Kansas Department of Revenue, iKan, is simplifying how Kansans interact with their government. In The Topeka Capital-Journal, Zach Denney explores the services available to Kansans through iKan. By offering online renewals for vehicle registration, driver’s licenses, and ID cards, along with convenient address changes and even vital records orders, iKan makes it easier for residents to manage essential tasks without stepping into an office. KDOR is dedicated to enhancing accessibility and efficiency in public services, and we are proud to support its mission through continuous innovation. Discover the full story and see how iKan is helping Kansans save time and effort: https://okt.to/JlxGhQ #GovTech #DigitalTransformation #ResidentExperience #PublicSectorInnovation

Wishing our team in Canada and all our Canadian friends a happy Canada Day from PayIt! 🇨🇦

As we move further into 2024, digital transformation remains a top priority for government agencies. We want to hear from you — what aspect of digital transformation is your agency focusing on the most this year? Cast your vote and share your thoughts below.