Ozmo

Improving your call center performance is essential for the success of your broadband or telecom business. In our latest blog post, Caitlin Lemon shares six tips to help you achieve just that. Did you know that two-thirds of customers consider your company's customer service reputation when making purchasing decisions? And if expectations aren't met, they're four times more likely to choose a competitor. Dive into our blog to explore the common barriers to effective call center performance and learn actionable steps to enhance your operations. From optimizing agent onboarding to leveraging the right technology, we provide insights to help you create a seamless, efficient and customer-centric support experience. Read more and start transforming your call center today: https://hubs.li/Q02G5n4n0 #customerservice #callcenter #broadband #telecom #customerexperience #cx #tips #blog #business #success #techsupport #technology

Investing in your team's growth: Employee training isn't just a perk; it's a necessity, especially for customer service agents. Headlines might make training seem optional, but the reality is far different. In our latest blog post, we delve into why customer service agent training is the cornerstone of contact center success. We address the challenges contact centers face and reveal how targeted technology training can elevate both agent performance and customer satisfaction. Unlock the full potential of your contact center by understanding the critical role of comprehensive training. Read more in our new blog post here: https://hubs.li/Q02DB3JN0 #customerservice #employeetraining #contactcenter #business #tech #blog #insights #techsupport #news #agents #success #employee #workforce

It's time to revolutionize your customer support experience: Verizon One Talk is elevating its customer service with the launch of remote video support, powered by Ozmo. This collaboration integrates Ozmo’s comprehensive platform with One Talk’s multi-line business phone solution, offering customers real-time visual assistance directly through their devices. Now, Verizon One Talk users can enjoy seamless and productive interactions, making troubleshooting clearer and more efficient than ever. In our latest blog post, we explore how remote video support is transforming Verizon One Talk’s customer service. From simplifying the diagnostic process to reducing the need for costly on-site visits, we reveal how this innovative solution is enhancing productivity and collaboration in today’s dynamic work environment. Don't miss out on the future of customer support. Learn how remote video is set to redefine Verizon One Talk service in our newest blog post here: https://hubs.li/Q02CFTfY0 #customerexperience #ozmo #remotevideo #techsupport #news #blog #broadband #techcompany #troubleshoot #costreduction #efficiency #collaboration #support #cx #business #customersupport #device #platform #sales #marketing

We were thrilled to have our Account Executive, Sharleene Lins, represent Ozmo at the Appalachian Wireless's 2024 Charity Golf Scramble! 🏌️♀️⛳️ We were proud sponsors of one of the holes on the course, supporting the CHALLENGER LEARNING CENTER OF KENTUCKY INC. This amazing organization offers STEAM programs to inspire the next generation of innovators in science, technology, engineering, art, and mathematics. 💡🔬🎨 Let's continue to support and invest in programs that make a difference in our community! #ozmosupportsSTEAM #challengerlearningcenter #appalachianwirelessgolfscramble #golf #tech #engineering #art #mathemathics #community #sponsor

Day 1 at Mobile Disrupt! Network with our Demand Generation Specialist, Sadie Conley, and Account Executive, John Pravongviengkham, to stay up-to-date on how our technology is shaping the wireless mobility industry. #mobiledisrupt #wirelessmobility #networking #technologytrends #customersupport #tech #cx #business

Ready to stay ahead of the curve in the wireless mobility industry? Connect with Sadie Conley and John Pravongviengkham at Mobile Disrupt to expand your network and stay informed on the latest trends and technologies driving transformation. #MobileDisrupt #WirelessMobility #TechTrends #Ozmo #TechSupport #CustomerExperience #Business #Technology #Event #Networking

Missed the webinar? Don't worry, you can still catch up by clicking on the link below to access the recording today. Learn all about customer support and more from multiple speakers, including our very own senior account executive, Daniel Fithian! Click here: https://hubs.li/Q02BbGB70 #webinar #customerexperience #techsupport #customerretention #support #businesscase #churn #supporttools

It's time to set the record straight: AI is everywhere, but so are the misconceptions about it. Headlines claiming AI will steal jobs or dehumanize customer service are creating unnecessary fears, stopping companies from unlocking AI's full potential. In our newest blog post, we debunk seven common myths about AI customer support, revealing how it can transform your business for the better. From proving that AI won’t replace your contact center agents to showing that AI implementation can be both simple and cost-effective, we separate fact from fiction. Don’t let myths hold you back. Discover the real benefits of AI in customer service in our latest blog post here: https://hubs.ly/Q02zYv1s0 #TechInsights #BusinessTips #CustomerSuccess #AI #CustomerSupport #Technology #Business #Blog #Ozmo

🌟 Exciting news! The webinar is happening tomorrow! 🌟 Don't miss out on the chance to learn from industry experts on customer experience. Click the link below to register and check out the amazing lineup of speakers and topics we have in store for you. Heads up - our senior account executive, Daniel Fithian, will be sharing valuable insights on how Ozmo can benefit your business. See you there! Click here: https://hubs.li/Q02zGsNQ0 #Ozmo #Webinar #BusinessGrowth #Speaker #CustomerExperience #UserServices #Technology

Is your business ready to leverage AI to elevate customer experience and streamline support operations? Almost half of consumers are comfortable using AI assistance, and customer service pros who use AI save over two hours per day! Dive into our essential AI customer service guide and discover: 🔍 What is AI and how does it work? 🤖 Are chatbots and AI the same thing? 💡 The benefits of AI-powered customer service ❌ Common misconceptions about AI in customer service 💬 Examples of AI improving customer service 🔮 How AI is shaping the future of customer service ✅ How to choose the right AI solution for your business Click here to read more: https://hubs.li/Q02z3pNb0 #CustomerService #AI #BusinessGrowth #TechInnovation #Technology #CustomerExperience #Business #Futurism #Guide #Support