We're coming out of stealth to fix customer support using AI Agents and are excited to share our case study with OpenAI showing our impact at scale: https://lnkd.in/eS4GHwPu and our full blog post announcement here: https://lnkd.in/eC3BVe67 Enterprises spend over $460B annually on customer support, yet the support experience is broken. It's time for a change. Maven AGI reimagines the customer service experience from the ground up, delivering personalized user experiences with unprecedented accuracy and efficiency through the power of Generative AI. Companies like Tripadvisor, HubSpot, ClickUp, Rho and more have used Maven’s AI Agents to deliver a better customer experience on over 1 million customer interactions in over 50 languages with fantastic results: 🟢 93% of inquiries resolved autonomously 🔵 81% reduction in support costs 🌟 2x increase in team productivity ⚡ 60% faster resolution time We’ve raised $28 million from leading investors, including Lux Capital, M13, E14 Fund, Mentors Fund and 786 ventures, with participation from executives from OpenAI, Google, HubSpot, and Stripe, to further build out our engineering, go-to-market, and partnerships teams. A heartfelt thank you to our incredible customers, partners, and our amazing team for your support and dedication. We couldn't have done it without you. Stay tuned as we continue to redefine enterprise support with the power of generative AI. #AI #CustomerSupport #EnterpriseAI #GenerativeAI #MavenAGI #TeamMavenAGI
Maven AGI
Software Development
Boston, MA 4,866 followers
Generative AI for Enterprise Customer Support
About us
Meet Maven AGI: We’re a platform building AI agents to transform enterprise customer experience through the power of Generative AI (Gen AI). We’re reimagining customer service from the ground up, delivering personalized user experiences with unprecedented accuracy and efficiency. Using our native Gen AI platform, AI Agents, in-house technology, and industry-leading accuracy, Maven AGI autonomously resolves over 93% of customer inquiries, cutting support costs by 81% while enhancing the overall customer experience.
- Website
-
https://www.mavenagi.com/
External link for Maven AGI
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Boston, MA
- Type
- Privately Held
- Founded
- 2023
- Specialties
- Customer Support, Customer Experience, Generative AI, and Artificial Intelligence
Locations
-
Primary
Get directions
Boston, MA, US
Employees at Maven AGI
-
Jeremy Joslin
Founding Engineer @ Maven AGI | ex-Google
-
Anna Barber
Partner at M13
-
Sami Shalabi
Co-Founder & CTO @ Maven AGI; 4x Startups; Ex-Google News Head; Ex-IBM; 55+ patents; Inventor; Mentor; Angel Investor; MIT
-
Trish English
Head of Talent & People @ Maven AGI | Reimagining the customer experience
Updates
-
We're #hiring a new Product Manager in United States. Apply today or share this post with your network.
-
Lauren Murphy, VP Business Operations and GM, Self Service at Tripadvisor joins us as a speaker for next week's Boston Generative AI Meetup! We're currently running a waitlist, so register now to secure your spot at the front of the line.
📢 Exciting Speaker Annoucement: Lauren Murphy is joining us as a speaker at the Boston Generative AI Meetup on Weds 7/17. Lauren is the Vice President, Business Operations & GM, Self Service at Tripadvisor, and she’s been a driving force there for over four years. From leading the charge in the Hospitality Solutions and TA Restaurants divisions to her current role, Lauren’s impact has been impressive and inspiring. 🌟 Why You Should Be Excited (If You Are Attending): Lauren’s career is nothing short of amazing. She’s an operational and strategic powerhouse who can paradigm shift, having succeeded at roles at Cengage Group , GSN Games, Isabella Products, Inc. and more before landing at Tripadvisor. She knows how to deliver results, innovate, and lead with vision. 🚀 Lauren’s Professional Highlights: • Trailblazer at Tripadvisor: Lauren’s leadership in business operations and self-service has been pivotal. • Product and Strategy Guru: Her work at Cengage and GSN Games set the bar high for product development and strategic initiatives. • Operational Expert: From COO to Director of Operations, Lauren’s track record in improving and growing businesses speaks for itself. 🌐 Lauren Goes Beyond the Office: Lauren’s passion for mentoring and community support is just as impressive. She’s been on the Board of Directors Special Olympics Massachusetts, a mentor at Babson College and a board member for the Federation for Children with Special Needs (FCSN) making a real difference in people’s lives beyond her professional work. And did we mention? Lauren’s also been a Lifeguard, adding yet another layer to her dynamic persona. 🔥 Don’t Miss Out: Lauren’s journey and insights will leave you inspired and motivated. Whether you’re an entrepreneur, a business leader, or just someone who loves innovation, you’ll want to hear from her. 👇 RSVP in the comments to secure your spot and join us in welcoming Lauren Murphy! 👇 Let’s get ready to learn, connect, and be inspired along with our sponsors Maven AGI, JPMorganChase and Microsoft. 🌐💡✨
-
-
Attention Customer Support and Customer Experience Leaders! Curious about how Gen AI can transform the customer experience? Unsure where to start or what to look for? Join us next week for 2 (free) events full of insightful discussions with AI and CS leaders. 📅 July 17 - In Person in Boston We're co-hosting the July Boston Gen AI meetup with Judah Phillips, focused on bringing Gen AI to the customer experience. Speakers: 👋 Clement Cazalot, CEO and Co-founder of Machinery Partner Gregory Raiz, General Partner of Raiz Capital Michel Rbeiz, General Manager, FinTech Toast Jonathan Corbin, CEO, Maven AGI Speakers from top companies (more to be announced) Agenda: Networking with food and drinks, Fireside Chat on AI's future, Panel Discussion on AI’s impact on CX, Live Q&A 📍 Date: July 17th Location: Microsoft New England Research and Development Center, 1 Memorial Dr, Cambridge, MA 🔗 Register here: https://lnkd.in/eNmsXN8H 📅 July 18 - Virtual Webinar Can't make it to Boston? Join us online for "Making Sense of Gen AI for CS" hosted by Matthew Bigelow. Matt will cover: ✔ Tackling Customer Support Challenges with GenAI ✔Evaluating and choosing the best GenAI platform ✔Maven AGI in Action: Success stories from TripAdvisor, HubSpot, and ClickUp ✔Live Q&A 🔗 Register here: https://lnkd.in/eRprDsai Don't miss these opportunities to learn and engage! #CustomerSupport #CustomerExperience #GenAI #CXEvents #TechEvents #AILeaders #MavenAGI
Webinar: Making Sense of Gen AI for CS
resources.mavenagi.com
-
🎉 Maven AGI is featured on the IVP Enterprise AI 55 list! 🎉 Thank you to IVP for including us. We're proud to be in excellent company with other leading GenAI innovators! #EnterpriseAI #CustomerSupport #MavenAGI
Pleased to present IVP’s second annual Enterprise AI 55 💡. With so much innovation underway in AI over the past year, we’ve decided to feature a fresh set of companies this year — application layer startups that have introduced compelling new GenAI products with Enterprise traction or those that have successfully kickstarted an Enterprise GTM motion in the past year. Though some of it is experimental, Enterprise budgets for generative AI have undoubtedly grown since we published our first edition last summer, and billions of dollars of budget creation and reallocation are up for the taking for startups. Many advances in the AI infrastructure layer have also propelled generative AI adoption – fine-tuning, inference, hosting, model evals, data governance, security, and other important features are now more broadly available for Enterprises to use to deploy GenAI adoption. The Enterprise AI 55: 2024 Edition is a collection of best-in-class AI products, sourced by operators for operators. We built this list incorporating feedback from hundreds of meetings with founders, management teams, Board meetings, and collaboration with out Fortune 500 network. We hope this is useful reference for operators at Enterprise companies looking to successfully use generative AI for real results. If you are building in this next generation of AI for the Enterprise, please reach out. Look through the full list here: https://lnkd.in/eCzWp6as Chief Revenue Officer: 11x, Attio, AutogenAI, Clay, Docket, Instantly, Nooks, Poggio, Regal, Regie AI, Rohirrim AI, Unify Chief Marketing Officer: Captions, Creatify, HeyGen, Kittl, Krea, Riverside.fm, Tofu Chief Financial Officer: Brex, DataSnipper, Levelpath, Numeric, Omnea, Orb, Payflows, Ramp Chief Customer Officer: Decagon, MavenAGI, Neuron7, Parloa, Sierra Chief People / L&D Officer: Ashby, Teambridge, Simpplr Chief Information Officer (Cross-Functional): Ema, Gamma, Julius AI, Kognitos, Mimica, Orby AI, Perplexity, Polycam, Seek AI, Sema4.ai, Sundial, Superhuman Chief Legal / Compliance Officer: Altana, Doppel, Eve, Greenlite, Leya, MarqVision, Modulate, Norm AI
-
-
📈 "Using Maven AGI, we increased our customer ticket solves per hour by 25%." - David Doyle, Head of Customer Support at ClickUp Don't miss our webinar on July 18th at 1pm ET/ 10am PT. We'll dive into success stories from brands like ClickUp and explore how to evaluate the best generative AI platform for your needs. Register now to save your spot! Registration link in comments. #customersupport #genai #aiwebinar #enterpriseCS #mavenagi
-
-
There’s a lot of noise around AI, and it’s time to set the record straight. At Maven AGI, we believe in transparency and clarity, especially when it comes to the transformative potential of AI. 🤔 What’s the biggest AI myth you want debunked? 🤔 Is it the belief that AI hallucinations are unavoidable? Or perhaps that AI can't understand complex customer issues? Let us know in the comments below! Over the coming weeks, we will tackle these myths head-on, providing insights and debunking misconceptions to help you navigate the evolving landscape of AI in customer support. 💡 Let's cut through the noise. #AIinCustomerSupport #DebunkingAI #CustomerExperience #AITruths #MavenAGI #MavenMondays
-
-
🚨 Webinar Alert: How to make sense of gen AI for customer support leaders🚨 Generative AI can be the game-changer your customer support team needs, but navigating the options in this noisy landscape can be challenging. Join Matthew Bigelow as he cuts through the noise and shows you exactly how to leverage AI for better efficiency and customer satisfaction. The webinar will cover: 🔑 Key Support Challenges: How AI addresses high ticket volumes, operational costs, and rising customer expectations. 🎯 Choosing the Right Solution: Tips on evaluating generative AI platforms. 💥 Maven AGI in Action: Real-life results from TripAdvisor, HubSpot, and ClickUp. Details: 📅 Date: July 18th 🕒 Time: 1 PM ET / 10 AM PT Don't miss this opportunity to transform your customer support. 🔗 Registration link in comments! #CustomerSupport #GenerativeAI #Webinar #MavenAGI #AI #CustomerExperience
-
-
🔭 for customer results from your #cx investments?
What can #GenAI do for you? Check out the Maven AGI/OpenAI case study - real customers, real cost savings, really happy customers.
MavenAGI launches automated customer support agents powered by OpenAI
openai.com