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“We realized the emergency system is built on the assumption everyone is using landlines,” Prepared co-founder Michael Chime told New York Post. Michael, Neal Soni, and Dylan Gleicher set out to build tech that would capitalize on the fact most callers are using smartphones — and let emergency responders see it was going on at the other end of a 911 call. “A picture is worth a thousand words so the ability to text a picture in a fire that shows flames are blue shows it’s a chemical or hazmat fire,” Michael said, noting that those kinds of fires require completely different responses and having advance info gives firefighters time to prepare. Four years ago, Prepared was providing their technology to less than thirty emergency call centers. Today, their technology supports around 1,000 centers, with more than 20% of all dispatchers across the US adopting their system. And now, Apple's iOS 18 update integrates Prepared's technology, allowing iPhone users making emergency calls to share videos and photos, even without a link, with 911 dispatch centers. Read more of Prepared’s story from reporter Lydia Moynihan: https://lnkd.in/ehx_rzXp #govtech #NYfounders Pictured below: co-founders Michael, Neil, and Dylan with head of engineering Sunny Rajan and head of product Keshav Vasudevan at Prepared’s headquarters in Manhattan. 

What trends are shaping the future of employee benefits? One critical trend, according to Jessica Chang and the team at M13 portfolio company Upwards, is the increasing focus on family wellbeing, parental leave, and childcare benefits. They highlight some of the benefits of supporting your employees in every stage of their family journey, including: - Talent attraction and retention - Enhanced productivity and mental health  - Support for DE&I initiatives Explore more at https://lnkd.in/eyx26BW2 #childcare #HRtrends #HRbenefits

How are companies approaching technical interviews in the age of AI chatbots?  interviewing.io founder Aline Lerner weighed in on the evolution of #technicalinterviews in Business Insider with Melia Russell: https://lnkd.in/g2gmJvhg

What are the best AI workflow automations in 2024? Take a look through our new M13 RocketGuide! ⬇

How does NBA all-star Shane Battier evaluate founders? He shared his perspective in conversation with M13 co-founder Carter Reum at our annual Future Perfect conference: that winning teams requires more than just successful individuals. The whole must be greater than the sum of its parts. “I love talking to founders,” Shane said. “There are a lot of founders that have amazing ideas, have the passion, have the drive. But if they can’t get the right people to go along with them on their journey, they’re not getting my money. At the same time, I’ve invested in people whose idea might be subpar, who might not be very charismatic—but they are amazing at building a team that can execute, around that framework of trust and mission focus.” More on building winning mindsets and winning teams at https://lnkd.in/eAjminmv #founders #startups

Customer support is notoriously hard to deliver well and at a reasonable cost. Jonathan Corbin, Sami Shalabi, Eugene Mann, and the Maven AGI team are changing that with their #AI-powered solution streamlining the customer support experience. Check out their newest case study, sharing how ClickUp achieved a 25% increase in support rep solves per hour, reduced onboarding time for new support team members, and customized Maven to stay true to ClickUp's brand voice: https://lnkd.in/eGc_pEfW Read more about how Maven is building the customer experience of the future and why we invested at https://lnkd.in/eiqcQBB6. #customerservice #customersupport #AGI

How can startups build effective tech partnerships as public servants? "You have to meet any market where it’s at. Sometimes having 10x better technology alone isn’t enough," says Prepared founder Michael Chime. At our annual Future Perfect conference, Michael discussed removing blocks to innovation as founders working with public entities—and why for Prepared, finding success was about more than just offering better technology. Read more at https://lnkd.in/emqk96dC #startups #govtech

“It’ll be a time saver, but most of all, it’s a lifesaver.”  M13 portfolio company Prepared is using AI to make emergency situations safer for both 911 callers and responders. Its Prepared Assist technology is bringing built-for-landlines 911 infrastructure into the future, giving dispatchers real-time GPS information, audio transcription, and other vital data to make it easier to assess and respond to emergency situations. According to one 911 Systems Manager, “What Prepared Assist has done is essentially take all those [different] tools and bring them into one platform. In previous times, we would have to look at three or four different screens to be able to accomplish these types of tasks.” Learn more at https://lnkd.in/e4kTG-YN #AI #safetytech Michael Chime, Dylan Gleicher, Neal Soni

🚨 Big news: Apple is leveraging assistive-AI platform Prepared to bring 911 call processing into a safer future. Prepared’s life-saving 911 technology is becoming available to all iPhone users, allowing callers in emergency situations to share crucial information—including live video, photos, text, and location data—with emergency response teams. With the release of iOS 18 this fall, 911 dispatchers empowered by Prepared technology will be able see exactly what iPhone users see at emergency scenes in real-time with Emergency SOS Live Video. In other words: 150 million US iPhone users will be protected by technology that makes emergency situations safer both for callers and first responders. Congratulations to co-founders Michael Chime, Dylan Gleicher, Neal Soni, and the whole Prepared team on this huge milestone! Learn more at: https://lnkd.in/ez-B3YCX

Congratulations, Prepared, on the new integration with Apple! This is a game changer for emergency situations, allowing 911 callers to share live video updates directly with dispatchers and first responders.