Future-proofing a company goes beyond transforming infrastructure and processes. At M1, we believe our people are the key to driving organisational success, and they are at the heart of our strategy. In line with our commitment to nurturing future talents, M1 is proud to support the Singapore-Industry Scholarship (SgIS) programme. We are thrilled that our very own scholar, Janson Chia, was among the talented individuals awarded scholarships at a ceremony held last week at National University of Singapore (NUS), graced by Singapore’s Minister for Education, Chan Chun Sing. Janson will begin his undergraduate degree in Information Systems at NUS in the 2025 academic year. We look forward to seeing Janson and his fellow scholars make a positive impact on our future. #M1 #Scholarship #LocalTalent #Education #FutureReady
About us
M1, a subsidiary of Keppel Corporation, is Singapore’s first digital network operator, providing a suite of communications services, including mobile, fixed line and fibre offerings, to over two million customers. Since the launch of its commercial services in 1997, M1 has achieved many firsts – becoming one of the first operators to be awarded one of Singapore’s two nationwide 5G standalone network license, first operator to offer nationwide 4G service, as well as ultra high-speed fixed broadband, fixed voice and other services on the Next Generation Nationwide Broadband Network (NGNBN). M1’s mission is to drive transformation and evolution in Singapore’s telecommunications landscape through cutting-edge technology and made-to-measure offerings. For more information, visit www.m1.com.sg
- Website
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http://www.m1.com.sg
External link for M1 Limited
- Industry
- Telecommunications
- Company size
- 1,001-5,000 employees
- Headquarters
- Singapore
- Type
- Privately Held
- Specialties
- Wide range of mobile and fixed voice, data and value-added services, international roaming & IDD services
Locations
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Primary
Get directions
10 International Business Park
Singapore, 609928, SG
Employees at M1 Limited
Updates
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Our Chief Operating Officer Mustafa Kapasi recently shared about our multi-year digital transformation journey, strategic partnerships, and unwavering commitment to customer-centric, hyper-personalised innovations and future-proof solutions in an interview with Telecom Review Asia Pacific. Full article in the post below! #M1 #digitaltransformation #CX #futureready
In his first interview since being appointed COO of M1 Limited, Mustafa Kapasi exclusively discusses M1’s #digital_transformation journey, strategic partnerships, and strong focus on delivering customer-centric #innovations and future-proof solutions
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Through our multi-year digital transformation, enabled by our future-proof new technology stack, M1 has seamlessly integrated all aspects of our systems onto a unified digital platform. This means our 150 heavily customised legacy systems for both B2B and B2C have been migrated to just seven cloud-based capabilities, lending both cost and operational efficiencies. What does this mean for our customers? Collaborating closely with leading technology service providers like Infosys, we’ve elevated personalisation and enriched the customer experience. We saw a 35% increase in digital adoption by our customers, with almost 90% of all customer interactions handled via self-service channels. The improved customer omni-channel experience has resulted in a 40% improvement in Net Promoter Score. As we celebrate the successful completion of our project, we reaffirm our commitment to delivering hyper-personalised experiences and driving Singapore’s telecommunications landscape forward. #M1 #DigitalTransformation #CX
The future of communications is built on collaboration. That's why M1 Limited, a leader in Singapore's #telecom landscape, partnered with Infosys for a holistic #DigitalTransformation. Fast forward four years, and M1 is now the first fully cloud-native #telco in #ASEAN! Across teams, companies, and time zones, clear communication was key. We migrated from 300 applications to 12 best-in-class products integrated into a single digital platform, and consolidated 200 siloed databases into a single data lake. #Cloud adoption skyrocketed from 8% to a whopping 92%! We successfully transformed Postpaid and Fibre programs, migrating legacy customers to the digital stack seamlessly, with no impact on their experience. This wasn't a solo act. Along with the amazing M1 team, together we built a powerful ecosystem with leading industry partners like Salesforce, ARIA, MuleSoft, Nokia, and Snowflake and accelerated the journey, and this transformation wasn't just about technology but the many engineers behind it. We have had celebrations in Singapore earlier with our partners and last week, M1's leadership team celebrated this incredible achievement at Infosys Bangalore and met first-hand the team that made this possible. Thank you to the M1 Leadership team in inspiring our teams and here's to achieving many more milestones together! Manjot Singh Mann Mustafa Kapasi Marko Cetkovic Anand Swaminathan Raja Shah Bali (Balakrishna) Doddaballapur Indranil Mukherjee Naveen Dagani Balu Balakrishnan Kamlesh Kalwar Ganesh Bhat Rajat Garg Noushir Jagmag Manu Agarwal Sarathchandran Kaimal Parag Dave Surbhi Sharma
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Singapore is known to many as a food paradise. Even then, there are some families and individuals who lack the privilege of food security. Today, 18 warm-hearted M1 employees came together to organise and pack food provisions, including rice, for beneficiaries of the Food from the Heart programme. This impactful initiative aims to alleviate hunger and reduce food waste. On a monthly basis, a staggering 13,000 packs are needed to support those in need in Singapore. If you’re able, do consider reaching out to lend a helping hand. Feel free to share this meaningful effort with your network too! #M1 #FoodfromtheHeart #ffthsg #CommunityCare #FoodSecurity
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At M1, we’re dedicated to making a meaningful impact on the environment through small, actionable steps. Recently, 49 representatives from our Engineering team planted 100 trees at West Coast Park on a sunny morning. This initiative aligns with Keppel Ltd.’s goal of planting 10,000 trees in Singapore’s parks and nature reserves over five years, starting in 2021. We’re proud to support the National Parks Board’s OneMillionTrees movement, contributing to a greener and more vibrant Singapore! #Sustainability #ClimateChange #SustainableSingapore #TreePlanting
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Stamford Low, our Director of Customer Experience and Retail at M1, recently sat down with Jonathan Mondon in the latest episode of CX Unlocked where they discussed insights into Seamless CX & Digital Transformation Success and how M1 approached digital transformation to become a digital first telco. Setting new standards for a digital experience and embarking on our transformation journey with a customer-first approach has always been the heart of what we do at M1. Find out more from Stamford about our journey to reimagine ways of working and provide made-to-measure personalised experiences for our customers. #M1 #CustomerExperience #DigitalTransformation
✨ The M1 Method: Insights into Seamless CX & Digital Transformation Success with Stamford Low ✨ From a 99% on-premises infrastructure in 2019, M1 Limited underwent a 180° shift to 99% cloud-based operations. Curious about the journey behind this transformation? In our new episode of CX Unlocked, Jonathan Mondon sits down with Stamford Low, Director of Customer Experience and Retail at M1, Singapore’s first digital network operator, as he unveils the secrets to M1’s transformational success today. What are you waiting for? Learn insights from one of Singapore's leading telcos: https://lnkd.in/gv_EP_mm #CXUnlocked #Podcast #CX #CustomerExperience #DigitalTransformation #M1 Toku & Activeo APAC
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June 25 is a special day for us as Ballu, our Sun Bear, celebrates his 28th birthday! M1 is a proud adopter of the Sun Bear Exhibit at Singapore Zoo and we are thrilled to share this milestone with our beloved Ballu. Ballu is one of the three Sun Bears adopted by M1. Sharing his home are two female Sun Bears ─ the mischievous Matahari who loves to annoy Ballu and the gentle Noi who has won Ballu’s heart. Our adoption of the Sun Bear Exhibit is part of M1's ongoing efforts in supporting wildlife conservation, protecting endangered species and our unwavering commitment to environmental sustainability. Join us in celebrating Ballu’s birthday as we continue to raise awareness on the importance of animal conservation and supporting initiatives that make a positive impact on our planet! #M1 #WildlifeConservation #Sustainability
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We're thrilled to announce that M1 has clinched two new accolades: "Best Network Experience in Singapore 2024" and "Most Vibrant and Dynamic Telecommunications Company in Singapore 2024" at the World Business Outlook Awards! 🌟 We are appreciative to be recognised for our relentless efforts towards innovation and customer satisfaction. What sets us apart is our highly engaged and vibrant workforce- a reflection of our commitment to create an environment where our people can thrive and make an impact through their work. Kudos to our team for their hard work and dedication that have set new standards in the industry. Together, we are shaping the future of telecommunications in Singapore and beyond. #M1 #WorldBusinessOutlookAwards
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Sustainability-linked financing solutions, such as The SAGE Programme, empower and encourage SMEs to embrace eco-friendly practices. M1 is proud to support this initiative by offering Smart IoT solutions that enhance automation, productivity, and energy efficiency. Additionally, through Convene ESG, we will continue to assist SMEs in their sustainability efforts by providing tools to gather ESG data, monitor progress, set benchmarks, and generate comprehensive ESG reports effortlessly. #M1 #SAGEProgramme #ESG
Looking for financing solutions to advance your SME's #sustainability journey? Good news – we've teamed up with Enterprise Singapore to launch the Sustainability-Linked Advisory, Grants and Enablers (SAGE) Programme that will simplify sustainability-linked financing solutions for SMEs. The SAGE Programme offers preferential UOB loan rates for companies who have achieved the pre-agreed sustainability performance targets (SPTs). With the support of Enterprise Singapore and our network of sustainability experts including CDP, Convene ESG, M1 Limited, Paia Consulting, PwC Singapore, and TÜV SÜD, SMEs in Singapore can defray up to 85% of the costs of ESG digital platform, advisory and assurance services for GHG inventory, certification of ISO systems and enhancing ESG performance disclosures. "The SAGE Programme sees an industry-first collaboration with leading industry partners to give our SME clients a seamless experience in implementing sustainability initiatives with pre-approved sustainability performance targets. The one-stop access will connect them to a network of sustainability service partners to advance their green transition." – Lim Lay Wah, Group Head of Sector Solutions Group & Financial Institutions Group, UOB. Find out more about the SAGE programme here: uob.com.sg/sage. #GreenFinance #SAGEProgramme #SustainableBusiness T&Cs apply.
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