Data x Kustomer Feelings is what we're all about. Cati Brunell-Brutman couldn't have said it better! Love this highlight from The Juice with Jess Cervellon pod where Jess Cervellon talk to Cati about CX at one of the most iconic beauty brands. To listen to the full episode, head over to the https://lnkd.in/eRtDzarT Don't forget to rate, review, and subscribe!
About us
Kustomer helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. Kustomer enables fast, personalized, and efficient customer and agent experiences using complete customer visibility, seamless omnichannel conversations, intelligent automation and easy, no-code customization to adapt to change. See why growing brands use Kustomer to build the enduring customer relationships that drive better business results at http://ow.ly/UZ5X50HV0ov
- Website
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https://www.kustomer.com
External link for Kustomer
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Short Hills, New Jersey
- Type
- Privately Held
- Specialties
- customer experience, customer service, CRM, CX, SaaS, and startups
Products
Kustomer
Help Desk Software
Continuous omnichannel conversations. Customized, actionable views of customers. AI that automates simple communications. Kustomer makes personalized, efficient and effortless customer service a reality
Locations
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Primary
830 Morris Tpke
4th Floor
Short Hills, New Jersey 07901, US
Employees at Kustomer
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Ed Sim
boldstart ventures, partnering from Inception with bold founders reinventing the enterprise stack - Snyk, Kustomer, BigID, Blockdaemon, ProtectAI...
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David Rubinstein
VP Sales @ Kustomer | Sales Leadership Expertise
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Ian Alexander
Design Leadership
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Gabe Larsen
CMO at Kustomer | Marketing Leader for $1B Meta Acquisition | Specializing in Scaling Businesses from $1M to $1B
Updates
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Kustomer reposted this
Director of CX | Former Zendesk Success Manager | Customer-Focused Leader & Expert, Creating and Executing Strategies to Improve and Elevate the Customer Journey
📣 If there's one thing that I believe with every fiber of my being, it's this: no one knows your customer better than the people directly engaging with them. Hint, hint: that's usually your Support agents! 👋 📉 I am very passionate about developing humans outside of tickets. There is SO much information living in your CX infrastructure. Many leaders (myself included) have spent countless hours using this data to create growth strategies, test new projects, elevate brand storytelling, and more. If CX is a core pillar of your brand, the possibilities with customer data are LIMITLESS. 🎙 I was incredibly honored to be invited to speak more about enhancing customer-lead experiences with my dear friend and CX superstar, Jess Cervellon. We cover an array of topics: from fangirling over our favorite personalization methods to utilizing AI to enhance the modern luxury space and everything in between! Give our episode — and ALL of the episodes — a listen over at The Juice with Jess Cervellon!
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🚀 Join us this Friday for our next CX LinkedIn Weekly Live: Introduction to AI for Customer Support! 🚀 Brian Lastovich is excited to host Jess Cervellon, Founder of Open Late Collective and former VP of Customer Experience at Feastables. Jess will share her journey of integrating AI into customer support and offer tips for CX leaders who don't know where to start!
CX Weekly Live: Introduction to AI for Customer Support
www.linkedin.com
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Kustomer reposted this
This week we have the brilliant Leanna N., Director of CX at Victoria Beckham Beauty🎙️ We dived deep into the dynamic world of AI in customer experience and the future of inclusive beauty. Here's a glimpse of what we covered: 🚀 The Role of AI in Enhancing Customer Experience - Fear not, AI is here to assist, not replace! Leanna and I discussed how AI can augment customer experience by handling feedback analysis, customer support, and education. - AI helps free up human resources for more complex tasks, enhancing team efficiency and customer satisfaction. - From intent-based AI to chatbots on product display pages, AI is no stranger to improving customer interactions in innovative ways. 🌍 The Quest for Inclusive Beauty - Leanna opened up about the challenges and importance of creating beauty products that cater to diverse skin tones, textures, and features. - Inclusive beauty isn't just about the product; it's about making every customer feel beautiful and represented. - Victoria Beckham Beauty's commitment to diverse model representation and continuous feedback loops ensures every customer feels seen and valued. 🛠 Strengthening Vendor Relationships - Early career success stories often involve collaboration, and Leanna emphasized how strong vendor relationships were instrumental in her career. - Acknowledging and crediting vendor contributions isn't just good practice – it's essential for sustainable growth. - Our discussion highlighted the value of expanding customer support channels beyond the traditional call center to create a seamless customer journey. 👂 Key Takeaways: - Embrace AI to elevate your customer experience and free up human resources for more impactful work. - Commit to inclusive practices that make every customer feel represented and beautiful. - Foster strong vendor relationships and diversify customer support channels for a holistic brand experience. 🔗 https://lnkd.in/guWMAdGJ Tune in now to "The Juice with Jess" for more insights and actionable strategies! #CustomerExperience #AI #InclusiveBeauty #VendorRelationships #MarketingInnovation #TheJuiceWithJess
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Congratulations to Laura Campbell-Robson at loveholidays for her mention as a Top CX Brand Leader in Europe by CXM Today! 👏 👏 👏
Who made it to the Top 35? Spanning diverse industries including aviation, hospitality, retail, BFSI, and more, these 35 CX #leaders exemplify excellence in understanding and enhancing the #customerjourney. Check out our entire list here. Don't miss our featured interviews and stories. Follow our LinkedIn newsletter - Customer First.
Top 35 CX Brand Leaders in Europe
CXM Today on LinkedIn
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Happy 4th of July! We got a great bonus episode today of The Juice with Jess Cervellon that just dropped! Jess and Logan Dunn of Wyze breakdown all things usage of AI across community building and customer centric approaches to revenue driving tactics! Don't miss it!
"If you engage with this sales assistant, we're talking a 3.4x increase in, in conversion." — Logan Dunn of Wyze on AI-Driven Sales Success 00:32:07- 00:32:15 🚀 Just released a new bonus episode of "The Juice with Jess Cervellon" featuring Logan Dunn from Wyze recorded at SubSummit in Dallas! 🎙️ Dive into the future of AI, community engagement, and strategic growth. Here are three key takeaways from our conversation: 🌟Embrace Emerging Skills🌟 New technologies like AI are transforming industries. Logan and I discuss the importance of learning new skills, such as coding, to stay ahead in your career by better utilizing these powerful tools. 🤖Customer-Centric AI🤖 Logan shares how generative AI can massively enhance the customer journey by unifying experiences across touch points and providing personalization at scale. 🛠️Community Building is Key🛠️ Whether you're just starting out or scaling up, investing in a strong community can propel your brand forward. Logan emphasizes the importance of listening to and engaging with your customer base via platforms like Reddit and Discord, creating a loyal and active community. Catch the full episode for more insights on evolving your business with AI and fostering deeper customer connections. 🎧 Listen now: https://lnkd.in/g3yVTHQA #Podcasts #AI #CustomerExperience #CommunityBuilding #TheJuiceWithJess #WiseLabs #Technology #GrowthMindset
AI’s Role in Modern E-Commerce with Wyze Labs’ Logan Dunn
https://spotify.com
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💉Kustom(er) Ink Studio on July 10th and 11th Going to The Lead Summit? Ever thought about getting a tattoo? Come find us on the floor at Kustom(er) Ink Studio—open for two days only! Cherry pick your favorite tattoo from the wall and our favorite artist, Yuel Collective, will be onsite to bring it to life.
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🐎 VIP Dinner at Polo Bar, July 9th After GROW NYC, we’re hosting an exclusive dinner at the renowned Polo Bar. Join us in their private room for an unforgettable evening where you’ll mingle with some of our favorite brands in the retail and e-commerce space at one of New York’s most iconic restaurants. Interested in attending? Let us know, and we will send you the link to request a spot!
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🚀 We’re doing it live! Join us for the first-ever CX Weekly Live! 🚀 A 20-minute LinkedIn Live Event where we highlight one part of the customer experience every week. Our first session will stream live tomorrow and we're excited to host Dan Anand at Loop. We'll investigate their latest strategic partnership with Happy Returns, a UPS Company.
CX Weekly Live: Transforming the Returns Experience
www.linkedin.com
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🌃GROW NYC, July 9th Kustomer is thrilled to be a part of GROW NYC! We’re hosting a tech table with Cate Marques, the CXO of Terra Kaffe, to discuss omnichannel cx and retention strategies. Rumor is we’re also giving away the TK-02…the most advanced espresso machine on the market. Stop by our kiosk for more details 👀
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