With the ability to update and resolve tickets from any device—phone, laptop, or desktop—Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA) has enhanced their customer service efficiency using Freshservice. This flexibility has cut resolution time by 15 minutes per ticket, enabling them to provide swift, effective support across 18 locations. Watch the full story and learn more about their experience here: bit.ly/3W75dZ8
Freshworks
Software Development
San Mateo, California 882,873 followers
Delivering modern, AI-powered software solutions that delight customers and employees. Trusted by 67,000+ businesses.
About us
Freshworks (NASDAQ: FRSH) creates AI-boosted business software for IT, customer support, sales, and marketing teams to make them more efficient and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000+ customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, and OfficeMax.
- Website
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https://bit.ly/3iPrRWb
External link for Freshworks
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- San Mateo, California
- Type
- Public Company
- Founded
- 2010
- Specialties
- Customer Support Software, Helpdesk, Web 2.0, SaaS, Support Ticket System, Web Based Support Ticket System, CRM, ITSM, Applicant Tracking System, and Conversion Optimization Suite
Locations
Employees at Freshworks
Updates
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In this week's Freshworks Connect, we explore AI and empathy. A USC study shows AI often surpasses human agents in providing empathy, offering emotional support without excessive practical suggestions. However, customers feel less heard when they know they're talking to AI. This challenges customer support leaders to manage AI-human handoffs and balance transparency with customer expectations. What are your thoughts on AI's role in empathetic customer support? Share in the comments 👇
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Simplifying your customer service software is easier than you think. Join our webinar on July 17, 2024, where leaders from Neora and Siteimprove will share their experiences of switching to Freshworks. RSVP: bit.ly/462dx0G Speakers: Mukesh Mirchandani, Matt Phelps, and Matt Gordon
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Customer service leaders face two challenges today: ➡️Deploy AI solutions ➡️Ensure human agents are skilled with AI-conversant skills to handle complex issues that AI can't This requires recruiting and retraining agents with different skill sets than before.
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Freshworks reposted this
🚀 1 Day to Go! Freshworks ISV Partner Summit 2024 🚀 Just one day left until the Freshworks ISV Partner Summit 2024! Join us for an unforgettable event filled with insightful sessions, networking opportunities, and the latest updates on business growth and innovation. Why You Should Attend: 💡 Gain valuable insights from industry leaders 🌐 Network with fellow professionals and partners 📈 Learn about the latest trends and strategies to boost your business growth Register now: https://lnkd.in/gucqWC4K Don't miss out on this opportunity to elevate your business to the next level. See you there! #FreshworksISVPartnerSummit2024 #BusinessGrowth #Innovation #Networking #ISV
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Has your company switched to #AI?
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It's never marketing vs sales ❌ It's always marketing + sales ✅ Take notes from Neil Patel 🙌. Watch the entire session and discover more about aligning marketing and sales with #genAI in the comments.
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From reducing response times to 1 minute to managing 60% of calls via WhatsApp and chatbots, TFG (The Foschini Group) is setting new standards with Freshworks 🌟 Watch the full story from the comments below. 👇 #EX #CustomerSuccess Nirvani Dhevcharran