Flight CX

Are you looking to elevate your customer support skills? Whether you're a support pro or just starting, there is always room to sharpen your abilities to better serve your customers. Our Director of Operations, Chloe Shill, shared her insights on some of the key skills that every support agent should master. Check out Hiver's article to discover 17 crucial skills that can enhance your day-to-day interactions with customers. Which skill do you think is the most important for a support agent? Share your thoughts in the comments below. 😎 #customersupport #customerserviceskills #professionaldevelopment

Want to meet other support pros to talk about challenges, exchange insights, or learn a new thing or two? Come to our next Flight Connections gathering on July 18th! 😎 No matter if you're a veteran or a newbie, we’re excited to see you there. Let’s share insights, learn together, and have some fun building connections. 🥳 #liveevent #networking #communitybuilding #bpo

Are you looking for ways to stay ahead of the game in AI and customer support? AI is all the buzz these days — some love it, and some fear it. One thing is for certain: AI can significantly enhance customer support. It assists agents with various tasks such as automating responses, utilizing chatbots, performing sentiment analysis, prioritizing issues, and managing knowledge effectively. Check out Sprinklr’s article on integrating AI into your support process. Learn how AI can improve your team's interactions with customers and empower them to do their best work! 💪 #ai #customersupport #customersuccess

Looking to connect with other support pros? Join us today at 1 PM PT / 4 PM ET at our Flight Connections get-together! #liveevent #customersupport #bpo

Looking for quick and effective ways to stay active during your workday? Try doing desk yoga! 🧘♀️ It’s a great way to incorporate movement and relaxation without leaving your workspace. During our recent Movement Challenge, we gathered live a few times for 10-minute seated yoga sessions. The goal was to boost our mood, improve posture, and enhance mental clarity. ✨ How do you fit short bursts of movement into your workday? #customersupport #dailymovement #worklifebalance

Are you looking for creative ways to bring your virtual team together, bond over topics outside of work, and have fun while doing it? Try organizing a virtual Happy Hour! 🥳 We’ve discovered that incorporating fun-themed quizzes on Kahoot! and designing an event around a specific theme allows our team to laugh, connect, and unwind for an hour. Recently, we hosted a “Name that Movie Hit” Happy Hour, and let's just say, we discovered several movie experts on our team! 🎥 Share with us in the comments some fun ways you engage your team to provide space for connection and fun. 🤩 #customersrvice #teambonding #community

Looking to implement an AI tool for your support team? AI in customer support is all about customization! It's essential to understand both your customers' needs and your support team's requirements to maximize AI's full potential. Check out Help Scout's article on four ways AI can enhance your current support ops and tips on choosing the best AI tool to fit your team's and customers' needs. 🤖 #AI #customerservice #customersuccess

Sharing this beauty all the way from Mallorca, Spain. 🤩 There’s nothing quite like watching a sunset to remind us to take a break and savor life's simple joys. Whether you've got a busy few days ahead or not, take a moment to unwind, appreciate the beauty around you, and cherish peaceful moments with those who mean the most! 🫶 #aroundtheworld #selfcare #worklifebalance 

Are you looking to connect with fellow support pros to discuss challenges, share insights, or simply learn something new? Join us for our next Flight Connections get-together on June 27th! 😎 Whether you’re a seasoned pro or just starting out, we can’t wait to meet you. Let's swap insights and learn from one another — all while having some fun and building connections. 🥳 #liveevent #customersupport #bpo

Reading is one of the best ways to learn new things and enhance your skills. However, getting through an entire book can seem daunting, especially when you work in a high-demand field like support. Instead of focusing on finishing books, set a daily reading time goal—whether it’s 5, 10, or 20 minutes. The duration isn’t as important as establishing the habit. Stick with it, and you might be surprised by how much you can read and the knowledge you can gain. Looking for book recommendations to boost your professional growth? Check out Forbes' top picks! 🤓📚 #customersupport #reading #professionalgrowth