Contract Callers Inc.

Contract Callers Inc.

Outsourcing and Offshoring Consulting

Augusta, GA 1,118 followers

Committed to delivering extraordinary value to our clients across all business lines.

About us

Contract Callers, Inc. (CCI) is a unique business process outsourcing company, committed to the highest standards of quality, performance, customer service & compliance. Our two distinctive divisions: CCI Utility Field Services and CCI Call Center Solutions, emphasize our client’s needs & requirements ensuring your customer’s care. Our superior management team & dedicated workforce are trained to exceed your expectations, work diligently to drive performance & value to your company. CCI is committed to performance excellence, measuring our success against our client's goals & fostering an environment of innovation recognizing & adopting new technologies, products & ideas. We conduct our business with integrity & mutual respect for our clients, employees, vendors & the public. ✉ Procurement@contractcallers.com Mike Maguire ☎ 610.960.4110

Website
https://www.contractcallers.com
Industry
Outsourcing and Offshoring Consulting
Company size
501-1,000 employees
Headquarters
Augusta, GA
Type
Privately Held
Founded
1926
Specialties
1st Party Support, Back Office Solutions, 3rd Party Recoveries, Appointment Scheduling, Compliance Calls, Survey Calls, Application/Enrollment Assistance, Field Credit & Collections, AMI/AMR Installs, Meter Services, Meter Reading, Storm Support, LIHEAP Outreach, Gas Infrastructure Services, demand response, asset tracking, and mobile workforce software

Locations

Employees at Contract Callers Inc.

Updates

  • View organization page for Contract Callers Inc., graphic

    1,118 followers

    Safety is a culture we live and breathe every day. We understand that safety is not a coincidence; it results from continuous training, performance management, and unwavering commitment to quality assurance. ⚠️ Safety First, Always ⚠️ Our dedication to safety and security is ingrained in everything we do. From stringent employee training to meticulous procedure adherence, we leave no stone unturned in ensuring a safe work environment for our team and our clients. Empowering Our Team for Safety Success CCI prioritizes safety training as a fundamental aspect of our operations. Our OSHA-certified management conducts comprehensive training sessions covering a range of critical safety areas, including general safety protocols, technical job safety, customer interaction strategies, and more. Partner with Us for Safety Excellence When you choose CCI, you're choosing a partner committed to safe operations and unparalleled service quality. Visit our website to explore how our robust safety measures can benefit your company and community. Safety isn't just a priority—it's our promise. www.contractcallers.com #safetyfirst #safetyculture #cci #safetytraining

    CCI | Contract Callers Inc | Call Center and Utility Field Services Solutions

    CCI | Contract Callers Inc | Call Center and Utility Field Services Solutions

    https://www.contractcallers.com

  • View organization page for Contract Callers Inc., graphic

    1,118 followers

    How Utilities and Power Companies Can Lead the Way in Sustainability Sustainability isn't just a buzzword—it's a critical factor shaping corporate reputation and success.  Companies committed to sustainability are not only seen as more credible but also attract customers and top talent. At Contract Callers, Inc. (CCI), we understand the importance of sustainability in the energy sector. That's why we're proud to highlight key strategies utilities and power companies can adopt to become more sustainable: 1️⃣ Invest in Renewable Energy Sources: Embrace solar, wind, and hydropower to reduce greenhouse gas emissions and promote cleaner energy alternatives. 2️⃣ Focus on Energy Efficiency: Upgrade equipment, optimize processes, and implement energy management systems to lower energy consumption and carbon footprint. 3️⃣ Explore Alternative Energy Sources: Consider geothermal energy and biomass as viable options to diversify your energy portfolio and reduce reliance on fossil fuels. 4️⃣ Embrace New Technologies: Leverage energy storage systems and smart grids to enhance energy management, optimize operations, and minimize environmental impact. As sustainability becomes a top priority, companies can leverage these strategies not only to benefit the planet but also to drive business success and customer loyalty. To learn more about how CCI can help you stay ahead and improve outstanding services in the energy sector, visit our website at www.contractcallers.com #sustainability #utilities #trends

    CCI | Contract Callers Inc | Call Center and Utility Field Services Solutions

    CCI | Contract Callers Inc | Call Center and Utility Field Services Solutions

    https://www.contractcallers.com

  • View organization page for Contract Callers Inc., graphic

    1,118 followers

    Honoring Memorial Day: Remembering and Thanking Our Heroes On this solemn day, we pay tribute to the brave men and women who made the ultimate sacrifice in service to our nation. Their courage, sacrifice, and unwavering dedication will forever be etched in our hearts. Let us take a moment to remember and honor those who gave their lives to protect our freedoms and uphold the values we hold dear. Their selflessness and bravery inspire us to strive for a better tomorrow. We express our deepest gratitude to all the fallen heroes and their families. Your sacrifice will never be forgotten, and your legacy of honor and valor will continue to inspire generations to come. Today, we stand united in remembrance, gratitude, and reverence for our heroes. 🙏🏼 #memorialday #honor #heroes #gratitude

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  • View organization page for Contract Callers Inc., graphic

    1,118 followers

    Explore the Future of Grid Modernization with CCI! Dive into our latest article on leveraging real-time data and AI to revolutionize the grid industry. Discover valuable insights and stay tuned for more groundbreaking solutions. Visit www.contractcallers.com to learn more about CCI's Meter Exchange Workflow, integrating AI for 100% accuracy in removal reads. Join us in transforming the energy landscape! #gridmodernization #datadriven #ai #sustainability

    Leveraging Real-Time Data for Grid Modernization: Revolutionizing the Grid Industry

    Leveraging Real-Time Data for Grid Modernization: Revolutionizing the Grid Industry

    Contract Callers Inc. on LinkedIn

  • View organization page for Contract Callers Inc., graphic

    1,118 followers

    Customer Experience Trends in Utilities: Embracing Innovation As the utility industry evolves, so do the trends shaping customer experiences. Here are some key insights into the latest developments: 1️⃣ Using AI for Enhanced Customer Support: AI-powered chatbots and virtual assistants are revolutionizing customer support in utilities. Faster responses, efficient issue resolution, and seamless bill payments are just a few benefits, ensuring a smoother customer journey. 2️⃣ Harnessing Data Analytics for Customer Insights: Advanced analytics tools enable utilities to understand customer behavior better. From predicting service needs to offering personalized recommendations, data analytics enhances service delivery tailored to individual preferences. 3️⃣ Digital Transformation for Seamless Interactions: Utilities are going digital with user-friendly mobile apps, self-service portals, and smart meters. These digital tools empower customers to manage usage, pay bills, and report issues conveniently, enhancing overall satisfaction. 4️⃣ Personalization at Scale: Personalized energy-saving tips, special offers, and communication-based on individual preferences are becoming the norm. Utilities leverage data analytics to deliver tailored services that resonate with each customer. 5️⃣ Prioritizing Sustainability Initiatives: Utilities are focusing on sustainability, transitioning to cleaner energy sources, and offering transparent reporting on environmental efforts. Customers value sustainable practices, making this trend essential for utility providers. Join us in embracing these trends and redefining customer experiences in the utility sector. Visit www.contractcallers.com to learn more about our innovative solutions. #customerexperience #utilities #ai #dataanalytics #sustainability

    CCI | Contract Callers Inc | Call Center and Utility Field Services Solutions

    CCI | Contract Callers Inc | Call Center and Utility Field Services Solutions

    https://www.contractcallers.com

  • View organization page for Contract Callers Inc., graphic

    1,118 followers

    🔌 Top 10 Things To Know About Power Grid Reliability: Part 2 6️⃣ Regulations at various levels uphold grid reliability standards, including guidelines for retiring power plants only when replacement generation ensures reliability. 7️⃣ Solar and storage technologies are increasingly vital for reliability, particularly in meeting peak demand and supporting grid stability during hot weather. 8️⃣ Regions like California, Texas, and the central U.S. are achieving high wind and solar generation levels, demonstrating operational reliability with innovative approaches. 9️⃣ Fossil fuel plants' role is transitioning to capacity-based operation, running only when essential for reliability amidst increasing clean energy integration. 🔟 Utilities are planning deep decarbonization strategies while ensuring reliability, leveraging new clean energy sources, and effectively managing emerging challenges. The future grid promises reliability while embracing sustainability.  If you did not check out part one, head to our profile to read it. #sustainability #cleanenergy #decarbonization #futuregrid #gridinsights #utilityindustry

  • View organization page for Contract Callers Inc., graphic

    1,118 followers

    🔌 Top 10 Things To Know About Power Grid Reliability: Part 1 1️⃣ The U.S. grid boasts exceptional reliability. On average, customers experience less than two outages per year, totaling less than five hours—a staggering 99.95% reliability rate. 2️⃣ Most outages stem from issues in the distribution system. Unlike the bulk system, which serves larger areas, the distribution system powers individual consumers locally. Outages often occur within a mile or two of your location, such as when a tree limb impacts a local power line. 3️⃣ The grid's design ensures seamless operation even with individual generator or transmission line failures. Multiple pathways for electricity flow and backup power reserves maintain reliability, adapting swiftly to failures without interrupting service. 4️⃣ Insufficient generation rarely causes power losses in the U.S. We typically have surplus generation capacity to meet peak demands, even during extreme weather. 5️⃣ Recent major outages, like those in 2021 and 2022, resulted from extreme cold affecting natural gas supply and generating equipment, not from insufficient generation capacity. Stay tuned for Part 2 to learn more about power grid reliability!  Visit www.contractcallers.com for insights on utility solutions. #powergrid #energysector #utilities #utilityindustry

    CCI | Contract Callers Inc | Call Center and Utility Field Services Solutions

    CCI | Contract Callers Inc | Call Center and Utility Field Services Solutions

    https://www.contractcallers.com

  • View organization page for Contract Callers Inc., graphic

    1,118 followers

    Safety is a culture we live and breathe every day.  We understand that safety is not a coincidence; it results from continuous training, performance management, and unwavering commitment to quality assurance. ⚠️ Safety First, Always ⚠️ Our dedication to safety and security is ingrained in everything we do. From stringent employee training to meticulous procedure adherence, we leave no stone unturned in ensuring a safe work environment for our team and our clients. Empowering Our Team for Safety Success CCI prioritizes safety training as a fundamental aspect of our operations. Our OSHA-certified management conducts comprehensive training sessions covering a range of critical safety areas, including general safety protocols, technical job safety, customer interaction strategies, and more. Partner with Us for Safety Excellence When you choose CCI, you're choosing a partner committed to safe operations and unparalleled service quality. Visit our website to explore how our robust safety measures can benefit your company and community. Safety isn't just a priority—it's our promise. www.contractcallers.com #safetyfirst #safetyculture #cci #safetytraining

    Contract Callers Inc.

    Contract Callers Inc.

    https://www.contractcallers.com

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