Concentrix Catalyst

Find out how MYOB achieved a 30% reduction in customer voice calls, a 57% increase in digital support access, and a 1000% (10x) rise in forum and traffic engagement by leveraging GenAI to deliver a connected customer experience.  𝗪𝗮𝘁𝗰𝗵 𝘁𝗵𝗲 𝘃𝗶𝗱𝗲𝗼 𝗰𝗮𝘀𝗲 𝘀𝘁𝘂𝗱𝘆 𝗻𝗼𝘄: https://lnkd.in/gpH_3xqd    #myob #concentrix #customerexperience #PowerofConcentrix #genai #chatbot

𝗢𝗻𝗲 𝗪𝗲𝗲𝗸 𝘁𝗼 𝗴𝗼! 𝗪𝗘𝗕𝗜𝗡𝗔𝗥: Unifying Tech to Create Connected CX Journeys Join industry experts Rebecca Burns-MYOB, Patrick Gallagher-Creative Virtual, and Monica Ryan-Concentrix Australia & New Zealand as they explore: -The role of technology in enhancing customer experiences across multiple channels -Best practices for integrating various technologies to create connected CX journeys -Strategies for overcoming common challenges in unifying tech for CX 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗡𝗼𝘄: https://lnkd.in/g7tBgNKH #digitaltransformation #customerexperience #concentrix #webinar

Concentrix is proud and pleased to announce that the Australian Securities Investment Commission (ASIC) has granted an Australian Credit Licence (Number: 554456) to 𝗖𝗼𝗻𝗰𝗲𝗻𝘁𝗿𝗶𝘅 𝗖𝗫 𝗔𝘂𝘀𝘁𝗿𝗮𝗹𝗶𝗮 𝗣𝘁𝘆 𝗟𝘁𝗱.   Securing an Australian Credit Licence is both a significant organisational achievement and a testament to our commitment to our embedded culture of CX excellence and compliance within the Australian financial services sector and specifically to local credit industry providers.    Monica Ryan, VP of Concentrix ANZ, said, "We have worked in the financial sector for many years, this milestone highlights our commitment to the sector's enhanced approach to compliance and our confidence in its continued growth."   Sincere thanks to our team who made this possible. We look forward to engaging with both existing and new customers as we continue to lead CX excellence in the BFS space. Follow the Concentrix Australia & New Zealand page for more updates.   https://lnkd.in/gKSJ3KJ3 

Explore the top CX trends for 2024 that will drive business and guide decisions in H2: https://lnkd.in/egBK64aJ #concentrix #cxtrends #ai

We share with you our #ConcentrixCulture Roadshow in Buenos Aires, Argentina! We were able to delve into the 𝐜𝐮𝐥𝐭𝐮𝐫𝐚𝐥 𝐯𝐚𝐥𝐮𝐞𝐬 and 𝐛𝐞𝐥𝐢𝐞𝐟𝐬 that guide our organization. Through sessions, activities and shared experiences, we discover new ways on how we can contribute to a 𝐩𝐨𝐬𝐢𝐭𝐢𝐯𝐞 𝐰𝐨𝐫𝐤 𝐞𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭 by 𝐜𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐧𝐠 𝐜𝐨𝐧𝐬𝐭𝐫𝐮𝐜𝐭𝐢𝐯𝐞𝐥𝐲 and 𝐜𝐞𝐥𝐞𝐛𝐫𝐚𝐭𝐢𝐧𝐠 𝐨𝐮𝐫 𝐭𝐞𝐚𝐦. Today more than ever, we honour our game-changers who come together under our shared beliefs to create the best place to work, driving epic experiences and results for our clients. #PowerofConcentrix #ConcentrixCatalyst We are prepared to build together a culture that transcends borders and hierarchies to reach every corner of our business. We already feel inspired and ready to make a difference!

𝗪𝗘𝗕𝗜𝗡𝗔𝗥: Unifying Tech to Create Connected CX Journeys    Join industry experts from MYOB, Concentrix and Creative Virtual as they explore:    -The role of technology in enhancing customer experiences across multiple channels -Best practices for integrating various technologies to create connected CX journeys -Strategies for overcoming common challenges in unifying tech for CX    𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗡𝗼𝘄: https://lnkd.in/g7tBgNKH    Rebecca Burns Monica Ryan Patrick Gallagher David Stone   #digitaltransformation #customerexperience #concentrix #webinar

Find out how this app achieved a 𝟱𝟬%+ 𝗯𝗼𝗼𝘀𝘁 𝗶𝗻 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆 for a government department, thanks to an intuitive 𝘂𝘀𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 and a mobilised workforce: https://lnkd.in/ggFStvKA #appbuild #publicsector #concentrix #UX #UI

Did you miss our recent webinar on "Tech Vs Touch: When Should Humans Intervene?” This session was packed with valuable insights and practical strategies from industry experts from Rest, Concentrix and Amazon Web Services (AWS).    You can catch up on the full recording of the webinar here: https://lnkd.in/g-WHduue #concentrix #genai #chatbots #customerexperience  #powerofconcentrix 

We're redefining industry standards with our cutting-edge, AI-powered solutions. From real-time insights to accident prevention, we're not just solving problems - we're future-proofing them. Learn how we transformed a US trucking organization with:  ✅ End-to-end fleet management  ✅ AI-driven driver monitoring ✅ Predictive analytics for enhanced safety  ✅ Cost reduction through advanced tech Embrace innovation that goes beyond 'good enough'. Partner with us - https://ow.ly/n73R50SsTEW #PowerofConcentrix #ConcentrixCatalyst #fleetmanagement #AIpowered #techforfuture #technology #GenAI

𝗖𝗮𝘀𝗲 𝗦𝘁𝘂𝗱𝘆: MYOB leveraged Gen AI to deliver personalised customer assistance across multiple channels, tailored for customer’s specific needs - 24/7, 365 days a year.      Emma Fawcett, Executive GM SME MYOB, discusses how 𝗠𝗢𝗖𝗔 (MYOB's Chat Assistant) has revolutionised customer assistance - increasing MOCA chat conversations by 152% (from 60,864 to 153,820) and decreasing voice calls by 30% over the same period.    𝗪𝗮𝘁𝗰𝗵 𝘁𝗵𝗲 𝗰𝗮𝘀𝗲 𝘀𝘁𝘂𝗱𝘆 𝘃𝗶𝗱𝗲𝗼 𝗻𝗼𝘄: https://lnkd.in/gtQwv-5z   #myob #concentrix #genai #chatbot #customerexperience  #powerofconcentrix