Certinia

The new Global Service Dynamics report explores what 1000+ services orgs view as their greatest threats & growth opportunities on the path to profitability ➡️ https://bit.ly/4aTFlpr Whether it's navigating economic fluctuations or leveraging the power of #AI, the inaugural report is your ultimate guide containing fresh data and actionable strategies to help you GSD...... #GetServicesDone! #GSD2024 #ProfessionalServices #ProServ

⚖️ The most successful services businesses are masters at balancing growth, sustainability, and profitability. But how do they do it? On our blog, Rob Harrison shares three strategies to help you strike this balance to optimize project delivery — and here's a sneak peek: 1️⃣ Optimize #ResourceUtilization to ensure the right skills at the right time (and cost) 2️⃣ Foster collaboration and reduce errors with integrated software systems 3️⃣ Build organizational resilience and adapt quickly to challenges for long-term success Read more in the new blog post! ➡ https://bit.ly/4bEO0vy #ProfessionalServices #BusinessGrowth

🥁 Drumroll, please! Certinia CS Cloud recently took home bronze in The Stevie® Awards for Technical Innovation of the Year! https://bit.ly/3K3dSG8 CS Cloud improves satisfaction and renewal rates by orchestrating the implementation of your #CustomerSuccess best practices end-to-end, enterprise-wide, on your customer platform of record — Salesforce. Sign up for a demo of the *award-winning* CS Cloud 🏆 and see what it's all about! https://bit.ly/4eX4ceu #ProfessionalServices #AmericanBusinessAwards

As services orgs pivot from relentless growth to profitability, sharing info seamlessly across sales 🔀 support 🔀 service 🔀 CS 🔀 and finance is key to success. So what's the most efficient method — avoiding the potential for data errors, revenue leakage, and increased business risk? Easy: combine the power of your #CRM + #ERP + #PSA solutions.💡 On our blog, Andy Campbell explains how combining your CRM with operational and finance systems that are native to the same platform can support profitability by increasing efficiency, resource allocation, and margins: https://bit.ly/3xoOqrR #ProfessionalServices #Sales

5 things you'll learn from joining our virtual roundtable TODAY with real world customers Greenphire and Flexo Concepts 👀 ⏬ 1️⃣ How to improve cash flow and collections 2️⃣ Strategies for optimizing resource management 3️⃣ How to kick the spreadsheet habit 4️⃣ How to automate the handoff between sales and services 5️⃣ Which business processes are ripest for automation (and how to start) Register now! https://bit.ly/45JrArJ #ProfessionalServices #Sales #Automation #Collections

Our Customer Success team doesn’t just provide support... they provide superpowers! 🦸♀️🦸♂️ Whether it’s ensuring smooth sailing or enhancing your services org, our CSMs' expertise and dedication turn every interaction into a value-driven experience. Huge thanks to Gemma Booth and the interactive investor team for sharing the impact of our collaborative approach! #CustomerSuccess #ProfessionalServices #Teamwork

👀 I spy, with my little eye... LOTS of Certinia customers on this list! 🏆 Thanks for putting this together, Consultancy.com.au! #ServicesMeanBusiness #Consulting #ProfessionalServices

“If you don’t know where you are going... you will probably end up somewhere else.” — Lawrence J. Peter (The Peter Principle) Thanks for sharing Seleen McKinnies!

PSO leaders know that adopting #AI is a strategic imperative. But how do you assess your current level of AI proficiency, and what's your blueprint for long term success? In his new article on Forbes, our CEO DJ Paoni guides #ProfessionalServices leaders on how to chart the course for a successful pragmatic AI journey. #PragmaticAI #Leadership

As CEO DJ Paoni notes in Forbes Technology Council, putting the customer first in your #Data strategy is essential to fully benefit from #AI.💡 Learn how to adopt this approach to enhance your customer relationships to unlock business growth.