Did you know that 1 in 3 shoppers actively seek sustainable retailers? 🌱 Unlock the power of consumer ethics in ecommerce with our latest Shopper Insights Brief — it's free: https://hubs.li/Q02GQMMg0 #EcommerceInsights #SustainableBusiness #FreeReport #Ecommerce
Bizrate Insights
Technology, Information and Internet
West Hollywood, California 1,114 followers
We collect, analyze, and leverage verified customer feedback to help retailers optimize their CX strategies.
About us
With over 25 million surveys collected annually from retailers worldwide, Bizrate Insights is one of the largest sources of verified customer-generated seller ratings and reviews, helping both retailers and consumers make informed decisions. Bizrate Insights’ core solutions cover the omnichannel shopping experience, including: online and mobile visitors, online and mobile buyers, as well as retail store shoppers & buyers, and call center interactions. Our online core solutions are free, allowing retailers of all sizes to build best-in-class customer experiences, gain competitive intelligence, and attract more qualified traffic from top search engines.
- Website
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http://www.bizrateinsights.com
External link for Bizrate Insights
- Industry
- Technology, Information and Internet
- Company size
- 51-200 employees
- Headquarters
- West Hollywood, California
- Type
- Public Company
- Founded
- 1996
- Specialties
- Customer Surveys, Retail Data, Site Abandonment, Point of Sale Survey, Online Reviews, Consumer Surveys, omnichannel, voice of customer, customer feedback, BOPIS, Curbside Pickup, Click and Collect, VoC, and ecommerce
Locations
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Primary
Get directions
1041 N Formosa Ave
South Building 2nd Floor
West Hollywood, California 90046, US
Employees at Bizrate Insights
Updates
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🚘 Today, let’s peek under the Bizrate Insights’ hood. VitalSigns — our powerful voice-of-customer portal — has some nifty features to help you fully unlock the potential of your Net Promoter Score. That includes: · Centralized NPS data collection · Intuitive visualization tools · Industry benchmarking Find out how VitalSigns can boost your NPS and transform your customer experience strategy: https://hubs.li/Q02GprCP0 #CustomerExperience #NPS #VoiceOfCustomer
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📱 Mobile shopping (aka Mcommerce) is now central to the customer experience. We dig into some key mobile-shopping trends in our new infographic, including: ✅ Top reasons customers choose mobile ✅ How mobile fits into omnichannel strategies ✅ The rise of retail apps Take a look for for tips to boost your business success: https://hubs.li/Q02FTC7h0 #MobileCommerce #RetailTrends #ShopperInsights
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📱 FREE White Paper: Turning off-the-cuff searches into on-the-fly sales. We cover the essentials of building micro-moment purchases, including: ✔️ How to optimize your mobile experience for "Learn, Visit, Buy, Do" moments ✔️ Strategies to encourage micro-moment buying through personalization and urgency ✔️ Leveraging social proof, reviews, and other relevant content to drive quick decisions Boost your revenue today: https://hubs.li/Q02F7Tf50 #EcomTips #RetailStrategy #EcommerceInsights
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📱 SMS marketing: 98% open rate, 90% read in 3 mins! Alongside the other good customer experience work you're doing, consider the benefits of adding SMS to your channel mix. Check out our strategy suggestions here: https://hubs.li/Q02DC9QK0 #SMSMarketing #CustomerExperience
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🛍️ Our latest article explores how strategic, post-checkout add-ons can: - Boost revenue - Strengthen customer relationships - Set your business apart From extended warranties to buyback programs, learn how to optimize those crucial moments after checkout. Read more: https://hubs.li/Q02Dgw1v0 #EcommerceStrategy #CustomerExperience #RetailInnovation
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📱 Mobile shopping is booming! In our new blog, we look at how: - 52% of shoppers increased mobile purchases YoY - 70% spend up to 5 hours per week researching products on mobile - 93% use phones while shopping in-store Key drivers include convenience, apps, and omnichannel integration. Learn more about mobile commerce trends: https://hubs.li/Q02CKtNn0 #RetailTech #Ecommerce
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⚡ New Consumer Survey Results ⚡ 48% of respondents prioritize free same-day delivery, emphasizing the need for efficient logistics. Our free Shopper Insights Brief provides tons of actionable strategies for your fulfillment processes. Download it now: https://hubs.li/Q02CjNww0 #RetailInsights #Ecommerce #CustomerInsights
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Customers are evolving. Are you? From 🤖 tech disruptions to 💰 economic tides, the landscape is shifting rapidly. Our new blog dives into the major forces reshaping customer behavior in 2024 and beyond: https://hubs.li/Q02BKncF0
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🛍️ ✨ Discover why customers choose D2C for exclusivity, variety, and expert product knowledge. We share verbatim insights from shoppers on what creates an outstanding D2C experience: https://hubs.li/Q02BmN9T0 #RetailInsights #Ecommerce #CustomerInsights
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