Let’s talk about expectation vs. reality in AI. 🦄 Expectation: Automatically reveal critical information and keen insights when fed data 😓 Reality: Structure + build tags, monitor results and tune the model, decode your own data The reality? Too many AI-powered solutions make quality results your responsibility. Authenticx ensures you benefit from quality results from Day 1. ➡️ Our healthcare specific Generative AI automatically detects, aggregates, and reports on the driving topics and emerging trends present across all your customer interactions. Talk about living up to expectations... 🦄 Reach out to learn more about Authenticx today! #Trends #Topic #SaaS #ProductInnovation #HealthcareInnovation #ListenAtScale #Authenticx
Authenticx
Software Development
Indianapolis, Indiana 23,626 followers
On a mission to help humans understand humans
About us
Authenticx was founded to be a solution for healthcare to listen at scale. Turn conversations into actionable insights with Authenticx + AI. Why? We wanted to reveal transformational opportunities in healthcare. With a combined 100+ years of leadership experience in pharma, payer, and healthcare organizations, we know first-hand the challenges and opportunities that our clients face because we’ve been in your shoes. In 2023, Authenticx was ranked No. 349 on the Inc. 5000 recognized as one of America and Indiana’s fastest-growing private companies.
- Website
-
https://authenticx.com/
External link for Authenticx
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Indianapolis, Indiana
- Type
- Privately Held
- Founded
- 2018
- Specialties
- Market Research, Healthcare, Insurance, Customer Experience, Customer Service, Quality, Marketing, Compliance, Software-as-a-Service (SaaS), Pharmaceutical, Artificial Intelligence (AI), B2B Enterprise Software, Patient Experience, Data Analytics, Healthcare Providers, and Healthcare Payers
Products
Authenticx
Machine Learning Software
Authenticx is a healthcare-focused software platform that ultilizes the power of everyday conversations to listen at scale. Authenticx makes it possible to combine existing customer interactions across channels that are organized around your specific needs, interests, sources, and categories. Why is listening at scale important? The ability to analyze large samples of conversation data with AI provides invaluable context and insight into an entire customer population. Analyzing conversation data allows for faster business pivots and effective identification of opportunities and challenges. How do we do it? With the help of AI, Authenticx aggregates conversation data (calls, texts, chats, emails, and more) into one place so you can exponentially identify opportunities for your organization to enhance business outcomes. Authenticx builds specialized, reliable AI trained by healthcare professionals for healthcare professionals to drive confidence in evaluations and insights.
Locations
-
Primary
9405 Delegates Row
Indianapolis, Indiana 46240, US
Employees at Authenticx
Updates
-
Connect and bring customer feedback data 🔃 to life by sharing real audio samples to establish empathy across your organization. 🔊 Montage Builder™ brings the voice of the customer directly to healthcare leaders. 💡 Learn how to prompt meaningful change with context and data storytelling: https://hubs.li/Q02Fwbkt0 #VoiceOfCustomer #CustomerVoice #NothingReplacesListening #Authenticx #MontageBuilder
Montage Builder™ | Hear the voice of the customer
https://authenticx.com
-
Recently, Founder & CEO Amy Brown was featured on the Smarter Healthcare with AI 🎧 podcast with Dr. Hassan Tetteh MD MBA FAMIA, on Forbes Books. ➡️ Listen to the episode now: https://hubs.li/Q02Fw6K40 In Part 1 of this episode, Amy and Hassan discuss: - Her founder’s story of starting Authenticx - The purpose and intentionality of the Authenticx product - How Authenticx impacts healthcare organizations by humanizing data - How listening at scale to the literal voice of the customer leads to action “What we found is that the marriage of visualized, quantified data with the literal patient voice is what is driving people to act within their organizations. When you can connect with them, it makes you want to act. And the data comes to life in the human form—and you can unhear it anymore.” 🗣️ Amy Brown #Podcast #CustomerVoice #Founder #ListenAtScale #Authenticx
Authenticx Founder Amy Brown on the Future of Patient-Centric Healthcare with AI (Part One) | Forbes Books
https://books.forbes.com
-
Authentizens continue to amaze us! 🔦 In this #EmployeeSpotlight, Taylor Stein discusses the importance of collaboration, support, and fun. If helping was a contest, Taylor would podium finish.🥇 His exceptional ability to step up and complete difficult tasks for each department makes Authenticx a better place to work each day. 💙 Thank you, Taylor! #WeBelongHere
-
Why is it so important healthcare leaders understand the value and immense opportunity of data-backed storytelling? 💡 Context. Comprehension. Connection Sr. Manager of Storytellers, Sally Perkins has been sharing her tips to understand the opportunities in storytelling by exploring it in parts. 🏃 Catch up with Sally's Tips before #10 next Tuesday: Tip #1: https://hubs.li/Q02FStfH0 Tip #2: https://hubs.li/Q02FSsPP0 Tip #3: https://hubs.li/Q02FSGh20 Tip #4: https://hubs.li/Q02FSvh00 Tip #5: https://hubs.li/Q02FSx720 Tip #6: https://hubs.li/Q02FSSvJ0 Tip #7: https://hubs.li/Q02FSsTn0 Tip #8: https://hubs.li/Q02FSsrk0 Tip #9: https://hubs.li/Q02FSsNW0 #DataBackedStorytelling #DataStorytelling #Storyteller #HealthcareStory #Authenticx
-
9️⃣ Tip #9: To drive change, bring the audience into the pain. Dr. Sally Perkins, Sr. Manager of Storytellers 📖 at Authenticx, shares tips to improve and enhance storytelling through data. Each week, Authenticx will share a new data-backed storytelling tip from Sally. 💡 Want to get them all? ➡ Follow along weekly! #DataBackedStorytelling #DataStorytelling #Storyteller #StorytellingTips #StorytellingTechniques #DataAnalysis #VoiceOfTheCustomer #NothingReplacesListening #Authenticx
Tip #9: To drive change, bring the audience into the pain.
Authenticx on LinkedIn
-
Get competitive insights built for life sciences from a solution built by healthcare and AI professionals. ➡️ https://hubs.li/Q02FwgPx0 This guide highlights Authenticx’s platform with a breakdown on life sciences solutions with insights on services and product features, such as: - Healthcare-specific AI Models - Key Product Features & Capabilities - Pharma Manufacturing & Life Sciences Use Cases - Results & Outcomes from current clients And learn about in-house consultative services, such as Insights Sessions and AI Validation. ✔️ Start to listen to your patients' needs, struggles, and successes to strategically adapt to meet patient outcomes and expectations at every step of their healthcare journey. ➡️ https://hubs.li/Q02FwgPx0
Guide: Authenticx Life Sciences Solution
-
Authenticx uses data-baked storytelling to understand conversational data, connect 🤝 the data to the human, and drive change by bringing the voice of the customer to the forefront of healthcare. ➡️ https://hubs.li/Q02Fw8RS0 💡 What can storytelling bring to your organization? - Identify necessary context to extract meaning in future needs, vision, or ideal outcomes - Build comprehensive customization to identify a deeper level of understanding of opportunities and threats - Prioritize action to accelerate what is already in motion to create continuous improvement of your CX - Listen and learn how themes and interactions adapt to the education of customer narrative-building #DataStorytelling #DataBackedStorytelling #ListenAtScale #ConversationalAI #Authenticx
What is Data-backed Storytelling | Authenticx
https://authenticx.com
-
Find relevant conversations for your business needs. 🔃 Smart Sample™ evaluates why and how certain results occur from specific topics, themes, and questions from conversational data. ⭐ Key features include: - Valuable context & efficiency - Immersive & intelligent data - Actionable insights across healthcare 💡 Uncover the insights behind agent quality and business strategy while listening directly to customer audio from your available healthcare interactions: https://lnkd.in/gA5FJpjc #AIinHealthcare #ArtificialIntelligence #ConversationalAI #Authenticx
Smart Sample™ | Conversation Analysis Software
https://authenticx.com