Aquant

Service leaders, time to turn your challenges into opportunities 🚀 Join Sarah Nicastro, VP of Customer Engagement at IFS and editor-in-chief of UNSCRIPTED Podcast by Future of Field Service, as she dives into the transformative power of AI-driven automation. Discover how you can boost efficiency, streamline operations, and achieve service excellence. Get the inside scoop on best practices and strategies to implement AI in your service processes and elevate your customer satisfaction to new heights! Watch now: https://hubs.la/Q02GbL050 #ServiceInnovation #AIinService #CustomerSatisfaction #Automation #ServiceExcellence

🚀 Our latest #TheFix newsletter is here! Dive into the latest insights: 🔧 Addressing the Labor Shortage in Field Service -- Sidney Lara shares how AI can attract young talent and future-proof trades. 🤖 5 AI Strategies from Cytiva -- Boost efficiency, cut costs, and drive innovation with insights from Deniz Ayaz Mullis. 📊 KPI Best Practices for OEMs & Dealers -- Slash diagnostic times, improve satisfaction, and gear up your team. Stay ahead with Aquant! #FieldService #AI #Innovation #Newsletter

During a recent webinar, Deniz Ayaz Mullis, Cytiva’s Global Technical Operations Leader, shared critical insights into how personalized AI can overhaul service operations, specifically for medical device service teams, and how to prepare for the changes ahead. Read on to learn five crucial lessons from Cytiva’s journey: https://hubs.la/Q02FhKvp0

Join us on 16 July 2024 at 15:30 CEST for an exclusive webinar featuring Melanie Abt and Annick Perry: Boosting Service Efficiency: Reduce Costs by 22% When You Upskill Your Workforce With AI. Discover how aligning your team's capabilities with the top 20% of your workforce can slash service costs by up to 22%! In just 30 minutes, you'll learn: - The game-changing impact of upsklling - How AI tools can capture and utilize tribal knowledge - Measuring the success of your AI-driven upskilling initiatives Register now and take the first step towards a more efficient and cost-effective future. https://hubs.ly/Q02FdY6L0 #ServiceManagement #AI #Upskilling #Webinar #Aquant #NoventumConsulting #CostReduction #WorkforcePerformance #KnowledgeManagement

Many of the service leaders we speak to ask: - How can you make sure you can trust AI recommendations? - How can you improve the solution over time? - How can we help call centers and dealers diagnose problems faster? These are important questions, and we’re excited to address them with our latest product enhancements. Aquant's Director of Product Management, Eran Granot's recently published a blog about how we're updating our product to address these questions and ensure we're best-in-class. Check it out: https://hubs.la/Q02Ff25w0

Join John Carroll, CEO of Service Council™, as he explores the crucial steps for AI pilot success. Learn about the four key factors behind AI pilot failures: inadequate data quality, lack of skilled personnel, unrealistic expectations, and workflow integration challenges. Discover how to seamlessly integrate AI into a people-driven service business for long-term success. Watch now to learn more! 🔗https://hubs.la/Q02DDTlD0

🚀 What an amazing event at The Coca-Cola Company this week, organized by Service Council™! A big thank you to everyone who joined and shared their ideas. Together, we're all committed to #ServiceExcellence. Looking forward to seeing the progress of this partnership! Special thanks to Michael Galon and Jessica Camp for hosting us! 🙌 And to all of our attendees: Alan Schaefer Aaron Warrick, Bill Girzone, Brian Roberts, Bruce Nelson, Chad Furphy, Dave Recca, Dave Pritchard, David Douglas, MBA, ITIL® (PSM CM), David Barranco, Emrah Ercan, Evans Manolis, Gerardo Pelayo, Ph.D., Greg D'Andrea, Gyner Ozgul, Harold Heald, James Boyce, Jodi Johnson, Joe Lang, Joseph (Joe) Lappan, John Carroll, John Eberhardt III, Kevin Lilly, Lance Ley, Len VanderHulst, Lisa Montoya McFarland, Marc Guthrie, Mark Hessinger, Markus Rimmele, Matthew Barranco, Matthew Pastore, Nick Cribb, Richard Albanese, Robb Origer, Ron Blaize, Ron Kruse, #ServiceLeadership #Innovation #Aquant #TheServiceCouncil

Find out how integrating AI tools in field service operations is revolutionizing the industry, addressing labor shortages, and future-proofing the workforce. As AI handles more technical tasks, workers can focus on developing essential soft skills like customer service and teamwork, making trade careers more appealing to a broader range of people. Read the full article in Digital IT News for a deeper dive into this trend! https://hubs.la/Q02CT0PW0 #FieldService #AI #FutureOfWork #DigitalTransformation

🚀 Our latest edition of #TheFix is here! Discover strategies to help your team embrace AI and manage change effectively. 👷 Plus, learn how to shift your service business from a cost center to a profit center and create CX that fuels business growth. Highlights: 🔹 Building a Top-Notch Service Team with AI: Anthony S. Billups Jr., LEED AP shares how to train your team to leverage AI and manage change. 🔹 4 Trends Driving Service Effectiveness: In a recent Construction Equipment magazine article, Assaf Melochna explains how to shift your service business from a cost center to profit center in construction equipment management. 🔹 Creating CX That Fuels Growth: Join Sarah Nicastro and Joseph Michelli, Ph.D. for a great discussion about how service organizations can differentiate themselves through customer experience. Read the full newsletter now! 🌟 #AI #ServiceManagement #CustomerExperience

Did you miss Anthony S. Billups Jr., LEED AP's session a few weeks back at Service Leader's Summer Camp? No worries – you can catch the replay here! The session focused on what it takes to build a top-notch service team with AI and how to integrate AI seamlessly. Take 30 minutes to watch and gain valuable insights: https://hubs.la/Q02CSy_c0 #AI #fieldservice