Team members are spreading misinformation during an emergency. How do you address this issue effectively?

In any crisis situation one spokesman should be identified at the onset. Having written crisis management plans and operated in crisis situations that is rule one! If others are sharing disinformation they must be reined in, reminded of the chain-of-command. Prior to briefs, information should be coordinated with input from team, but one voice for reporting is mandatory!

In all sustainable organizations, the "Emergency Management Plan" is an essential component of the mandatory policies. This plan includes a detailed communication method for information dissemination, which is practiced during normal business or operational hours as part of an emergency recovery drill. Despite these measures, various reasons may still cause issues. Our first step should be verification of information from the custodian before the focal person broadcasts it. Emphasis should be placed on the verification and transmission of accurate information. Prompt restitution is crucial in all emergencies. Other regular activities during the preparatory stage may include training, updating protocols, and conducting exercises

In my experience this can depend on the situation. For example, a member of an EMS crew telling a family member information that is incorrect is not the same as a PIO or a department spokes person giving out incorrect information and hence has different implications. In the first situation, if a supervisor is on scene, the supervisor should make the correction as tactfully as they can so as not to cause the patient to mistrust the care being received. In the case of a PIO, corrections need to be made as soon as possible, apologize for the misinformation, provide the correct information and site sources or references if possible. Fact checking is imperative, but in a fluid and emergent situation it isn’t always possible.

Identifying whether it's misinformation or disinformation is important. Also, rectification from the source to prevent further instances occurring between the team.

Quickly identify the incorrect information being spread. Retract , recovery & recall any incorrect sources if possible. Then provide accurate information immediately, supported by credible sources or evidence. Formulate a communication structure to streamline the correct information identifying one point of contact to distribute credible information in relation to the emergency and in the interest of all concerned . Meet with the team & ensure all team members understand the correct information and the potential impact of spreading false information. Share guidelines on how to communicate effectively and responsibly based on facts. Offer training and drop in sessions to develop the teams.

Regular, focused meetings in which everyone is provided purpose and direction while being solicited for ideas on best next steps is essential to team leadership. Understanding that team members work best from a place of demonstrated respect with clear expectations and room to present ideas for collaboration- we can really see both individual and group growth and success.

Encourage open, non-confrontational communication to discuss misinformation with the team. Allow team members to voice their concerns and clarify misunderstandings, fostering a collaborative approach to problem-solving.

Importante nas reuniões, as partes trazerem evidências sobre os fatos informados, assim é possível tratar cada assunto e tomar as decisões adequadas.

This where a "Hot Wash" after the incident or when the disinformation rears its head. Your squad, team, board, etc, face to face discussing; What do you know, When did you know it, How do you know, Why where you "there", How have you shared? Start with the "rookies" first so they can not repeat what the veterans share.

Misinformation can be devastating to your organization’s credibility. Working with your organization’s public affairs officers or public relations professionals to train your staff in digital literacy is an important step you can take to mitigate these risks

Implement targeted training programs to address common areas of misinformation, ensuring all team members have accurate and up-to-date knowledge. Utilizing one common point of information distribution, and training your team to understand how information dissemination is supposed to work is crutial. Regular training helps maintain a consistent understanding of protocols.

Criar um Programa de simulações de cenários de emergência. Nestas simulações, coletar pontos de melhoria e assim trabalhar nos ajustes dos Planos de Ações para as diversas frentes onde possam ocorrer Crises.

Uma forma muito importante é divulgar em períodos regulares as informações corretas e assim permitir, que entendendo esses protocolos as pessoas busquem esse conhecimento na fonte correta. Também é importante salientar a necessidade de nivelamento das informações com toda a equipe envolvida.

Establish and clearly communicate protocols for information dissemination during emergencies. Ensure all team members understand and consistently follow these protocols to maintain accurate information flow.

To effectively address misinformation spread by team members during an emergency, establish clear communication protocols by designating specific individuals authorized to share information, and ensure all team members are aware of these roles to prevent unofficial information dissemination.

Com simulações dos cenários de crises estabelecidos, é mais eficiente a confecção dos Procedimentos a serem adotados nas diversas frentes. Importante revisitar os procedimentos semestralmente para ajuste de condutas.

Immediately correct any misinformation that arises during an emergency, providing the correct information clearly and ensuring it reaches all relevant parties. Prompt corrections help maintain operational efficiency.

Estabelecer informações precisas e atualizadas através de canais oficiais, como Comunicados de Imprensa, Redes Sociais e site da empresa. Ser transparente sobre o que se sabe e o que ainda está sendo investigado.

Implement a system of continuous feedback to monitor information flow during emergencies. Regularly review and adjust protocols based on feedback and lessons learned to improve future responses and minimize misinformation.

I would like to add that stopping any new misinformation from spreading should be considered, by making sure team communication is efficient and accurate, a way to do that is by having a team member responsible for clearing misunderstandings and rumours , taking care of the team , always organised and prepared with necessary information . This will create a more comfortable teamwork and stop time waste used to clear up such wrong rumours