Here's how you can gauge emotional intelligence in telecommunications systems.

For sure customer satisfaction is on of the main reasons and focus of telecommunications providers as long as your customers satisfied about services you offer your revenue will increase

The most important thing is stable communication, for this telecommunications systems must be robust, it is not enough to capture the data just to barely understand the voice as in old telephone systems, a data analysis based on mathematical models must be established to determine what type of emotions may arise during the conversation. By having a stable system we will be able to raise the level of emotional recognition in an environment dedicated to predicting and responding appropriately to each person's mood.

I think the experience is the first for understanding and the focus to user, have strategic for futures beginning the open all of the condition. The second is cooperation between all participan in the department or team work from the top up to execution team. The third is touching for all the system integrated with the people person in-charge .

The learning process must always be updated, the pandemic brought the challenge of evolving teaching methods with new technology, so the current teacher can analyze the final results of the course and make decisions for future courses, now this being only the beginning of a digital era marked by artificial intelligence and robotics. Reflection on current challenges is the invitation to measure students' emotional responses during each lesson.

This topic is controversial from my point of view, at some point in my life as a teacher I came across a system that approached the limit of creating environments for a crystal generation, that is, to avoid all types of complaints, however in In my experience, this can be a weak point for the education system. I would suggest that artificial intelligence should be used to even be able to predict some type of deception by those who fill out the feedback at the end of a course, because there are people who, in order to cover their own mistakes choose to blame the teacher, the institution or the company depending on the service that has been used, in conclusion, technology must be applied to avoid fraud in the feedback.

Of course interaction metrics can analyze user behavior, however there is a moral dilemma there. Unfortunately, I consider that data acquisition and analysis algorithms can be very invasive, this issue must be regulated before continuing to advance in the use of all this.

The technical issue is based on how sensory the acquisition of said data can be. Being objective in this, I dare to say that the more immersive sensors there are, the accuracy of the so-called machine learning of the systems will obtain more precise results, these being Virtual and immersive reality type sensors that today play an important role in this new generation.

Nowadays there is a constant struggle in the inclusion of emotional intelligence in executive or commercial plans. Unfortunately, in certain countries there is still a total lack of knowledge of the subject on the part of important companies that literally move the economy of a country, which is why I believe that the commitment to include these practices goes beyond just an individual or a company, it is the entire society. I can say from experience in my current projects that planning considering all these types of soft skills attracts success and generates better results for everyone involved.

A concept that has always existed since the conception of careers oriented to telecommunications systems is the user experience. In the beginning, the systems were not very friendly to people, there were annoyances, there were complaints, and according to my own experience in such a system, simple as the teaching evaluation in a university, the clearer and more adaptive it became, it created a new digital culture not only for this generation but for the old teaching staff. This is the best opportunity to be empathetic with our fellow human beings and include them in project planning effectively, looking at a successful future as a society.