Here's how you can enter the customer service field without prior experience.

From my experience, entering the customer service field without prior experience begins with talent acquisition who plays a crucial role. I have successfully recruited individuals without call center or customer service backgrounds by focusing on their attitude during job interviews. I look for positivity, a genuine smile (customers can sense smiles over the phone), and a proactive approach to finding solutions and improvements. Additionally, the ability to synthesize and summarize information is key in my industry. A positive attitude is essential; the rest can be taught through training and experience.

Even without direct customer service experience, you can leverage your previous roles to highlight transferable skills. Reflect on your past jobs, volunteer work, or group projects to identify moments where you demonstrated customer service-related abilities like conflict resolution, active listening, or teamwork. When applying for jobs, emphasize these experiences in your resume and interviews. Employers appreciate candidates who can draw parallels between their past experiences and the skills needed for customer service. This approach shows your adaptability and potential to excel in the field.

Toda la vida he trabajado servicio al cliente, fui Secretaria durante muchos anos, durante ese tiempo no habia tal ugencia de seguir ciertos pasos, que decir o que no decir porque la eitqueta del trabajo era diferente. Cuando empece a trabajar en call center la dinamica era diferente, mas exigente y estresante, presion interna porque mantener un cliente satisfech muchas veces groceros, presion de parte de los clientes que quieren tener siempre la razon, conn el tiempo se aprender a manejar y se entiende mejor cuando se vive en un pais donde esas reglas que el trabajo nos exige no se cumplen para/con nosotros como clientes.

Personally, understanding the principles of customer service can set you apart as a candidate. Take the initiative to learn about the industry through free online resources or by enrolling in customer service courses. Knowledge of customer relationship management (CRM) systems, which are used to manage a company's interactions with current and potential customers, can be particularly valuable. By showing that you've invested time in learning about the field, you signal to employers your genuine interest and proactive attitude. This approach demonstrates your commitment to excelling in customer service.