Here's how you can effectively train staff on utilizing new technology at conferences.

As with any training, facilitators who thoroughly understand both the subject and the supporting technology are invaluable. Begin by identifying the specific technological gaps and the goals you want to achieve. This helps in tailoring the training to what is necessary and beneficial. Often, trainers lack adequate preparation, leading to ineffective sessions. Training leaders must ensure facilitators have solid foundational skills, deep knowledge of the systems, and the ability to think on their feet. Communicating the benefits of new technology clearly can boost enthusiasm with trainers and learners alike. Building your teams skills and ensuring they are set up for success is a crucial, yet often overlooked aspect of training.

It's crucial to think beyond conventional roles when selecting trainers. Don't dismiss potential contributors solely based on their assigned responsibilities. Instead, leverage team strengths and develop capabilities where needed. This approach ensures trainers possess a deep understanding of both the technology and content, creating an environment where staff feel empowered to engage and ask questions, thereby enhancing overall learning outcomes.

Couldn’t have said it better. I’ve always believed the best way to learn about a new technology is to just get in there and do it! Be sure to provide support and an environment where trying new things is encouraged.

Provide support in multiple formats - online training, reminder emails with tips/small tasks, checklists, etc. Find ways to keep the training front of mind after the conference so that using the tech becomes a part of their daily/weekly routine.

The what if's are the what else to consider. During the hands on training, surprise the team by introducing unexpected elements into the presentation. Power Outages Audio Issues Software Glitches Formatting Difficulties I'll share one what if moments I introduced to my team when I was preparing them for a big presentation. Once I during a practice session I gave our team a laptop with the battery running out. They had a 15 minute presentation with about 7 minutes of battery left with no charger. It was interesting to see the solutions they came up with.

It's essential for trainers to continuously enhance their skills to effectively educate learners on the benefits of adopting new systems and technologies. Many workers may initially resist change and have a limited understanding of business operations and the "why" change is good. By mastering these tools and emphasizing their practical advantages—like improved efficiency, safety, and job satisfaction—we can overcome resistance and build confidence among learners. Our role goes beyond teaching; we play a crucial part in empowering teams to embrace technology for ongoing improvement and achieving better business outcomes.