Back Office: What It Means in Business, With Examples

What Is Back Office?

The back office is the portion of a company made up of administration and support personnel who are not client-facing. Back-office functions include settlements, clearances, record maintenance, regulatory compliance, accounting, and IT services. For example, a financial services firm is segmented into three parts: the front office (e.g., sales, marketing, and customer support), the middle office (risk management), and the back office (administrative and support services).

How the Back Office Works

The back office can be thought of as the part of a company responsible for providing all business functions related to its operations. Despite their seemingly invisible presence, back-office personnel provide essential functions to the business. The back office is an essential part of any firm and associated job titles are often classified under "Operations." Their roles enable and equip front-office personnel to perform their client-facing duties. The back office is sometimes used to describe all jobs that do not directly generate revenue.

Example of Back-Office

Today, most back-office positions are located away from the company headquarters. Many are located in cities where commercial leases are inexpensive, labor costs are lower, and an adequate labor pool is available. 

Alternatively, many companies have chosen to outsource and/or offshore back-office roles to further reduce costs. Technology has afforded many companies the opportunity to allow remote-work arrangements, in which associates work from home. Benefits include rent savings and increased productivity. Additionally, remotely employing back-office staff allows companies to access talent in various areas and attract a diverse pool of applicants.

Some firms offer incentives to employees and applicants who accept remote positions. For example, a financial services firm that requires high-level accounting could offer a $500-per-month housing subsidy to experienced CPAs to work from home. If it costs $1,000 per month to secure office space per individual, a housing subsidy of $500 per month would result in an overall savings of $6,000 per year. The cost savings can be significant when employing many remote professionals.

Though this saves money for the company, the employee may also have to accept a lower salary if they are moving from a Front Office position in a central location to a more remote location or even a work-at-home arrangement.

Back Office Interaction with Front Office

Although back-office staff members do not interact with customers, they tend to actively interact with front-office staff. For example, a manufacturing equipment salesperson may enlist the help of back-office staff to provide accurate information on inventory and pricing structures. Real estate marketing professionals frequently interact with sales agents to create attractive and relevant marketing materials. And IT professionals regularly interact with all divisions within the company to ensure proper functioning systems.

Many business school students from non-target colleges and universities see Back Office work as a way to gain experience within a firm and potentially network up into the Front Office roles. Though it varies from one firm to another, the work in the Back Office roles is significantly different from the Front Office and, with the exception of corporate credit risk roles, may not provide a Front Office hopeful with the needed experience to make such a transition.

The Bottom Line

The back office plays a crucial role in supporting the front office (think sales/trading desk) by processing the trades made by customers of the bank or for the banks' own proprietary trading operations. Some of the functions of the back office are confirming trades and settlement instructions, clearances, record maintenance, regulatory compliance, accounting, and IT services. It goes without saying, then, that the front office activities could not be processed without the back office, and the back office would not exist were it not for the front offices sales and trading activities, making teamwork essential.

While frequently unseen, the back office performs critical duties stemming from front desk activities. By the same token, back office operations are a cost-center, leading many financial firms to locate their back office or operations teams in lower cost locations like Florida or North Carolina, where real estate and labor costs are lower than the city where the head office may be located, e.g. New York or Chicago.