This practical course will enable participants to increase their personal effectiveness in the workplace by fostering collaboration and valuing our contributions to work and working relationships.
This is an in-person, half-day training course, which is designed to provide participants with:

• Increased self-awareness - recognising and acknowledging the skills, knowledge and experience that we (and others) bring into the workplace.
• Tips and techniques for enhancing our "presence" in the workplace and how this can improve our interactions with others.
• Techniques for active listening and reading - discovering the value of active listening/reading and practising techniques to ensure that we understand where others are coming from so that we can respond appropriately.
• A chance to explore the idea of communication as a means to achieve several goals and an increased understanding of how our communication style will need to change depending on our audience and situation.
• An opportunity to consolidate the learning from the day by identifying clear and tangible actions participants will commit to taking forward after the course.

Accessibility: Please indicate any requirements you may have in the "Special Instructions" box on ICIS.