Company news
News and insights about our company and product innovation
Where to find Freshworks in July
A roundup of industry events and webinars featuring our execs and experts
How our customers can enhance account security
The case for enabling multi-factor authentication (MFA)
At Refresh 2024, AI takes center stage
Freshworks’ annual conference kicks off with insights about putting AI to work to create customer and employee experiences
Where to find Freshworks in June
A roundup of industry events and webinars featuring our execs and experts
Freshworks lights up Times Square
From the Nasdaq Tower to Refresh 2024, the Freshworks team takes NYC
Freshworks to join AI/CX panel at VivaTech 2024
Connect with Freshworks and learn more about the future of AI-powered customer support at Europe’s largest technology conference
Freshworks CIO in Forbes: Benchmarking AI performance
Prasad Ramakrishnan on unlocking ROI for AI
The ticket to ride in retail: Customer-centric support
Highlights from Freshworks E-Commerce Bootcamp 5.0
Meet Ashwin Ballal, the new CIO of Freshworks
A 30-year industry veteran and an award-winning tech leader, Ballal is set to take Freshworks’ IT landscape to the next level
Easing the agent load with generative AI
Freshworks’ Sandie Overtveld on how gen AI can help businesses enhance customer experience
How gen AI is reshaping the future of service and support
Freshworks and guest Forrester explore how AI is changing the game in service management
A message from our founder: Our next chapter
Today, I am announcing a new chapter in our company's story and my career
Freshworks Professional Services now available on AWS Marketplace
Get expert help to support digital transformation with Freshworks through Amazon
How AI (and CRM) can solve major challenges in real estate
Smart companies are leveraging AI and prioritizing efficiency over growth, says Freshworks' Mukesh Mirchandani
How IT pros can spot AI imposters
CIO Prasad Ramakrishnan weighs in on ‘AI washing’ and choosing the correct AI solution