OMNICHANNEL COLLABORATION

Bridge gaps, boost efficiency

Unified support is better support. Employees have their channels of choice, agents can see things in one view—and everyone can get more done.

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OMNICHANNEL SERVICE DESK

More solving, less tool-hopping

Deliver streamlined and efficient IT service operations no matter how users contact you—from phone and walk-ins to email, Slack, MS Teams, and more. 

UNIFIED VIEW

Know everything your users wish you knew

Give your team the context and tools they need to solve problems faster—no swivel chair required. Built-in AI helps identify similar incidents, auto-categorize and summarize tickets, and record resolutions and knowledge base articles. 

CHANNELS OF CHOICE

Personalized support—even without a person

Augment your staff with virtual agents that can handle routine queries via Slack and MS Teams. Whatever your users prefer, you can now give them faster, more conversational service on their channels of choice.

TICKET COLLABORATION

Assemble faster; resolve easier

Make your tickets work smarter with Freshservice. Agents can quickly assemble collaborators around a ticket for urgent issues. Everyone can see the critical information, then swarm and solve via MS Teams, Slack, and Zoom.

INSTALL. CUSTOMIZE. BUILD.

Freshworks integrations

Integrate Freshservice with cloud and on-premise enterprise applications, with minimal complexity, for faster time to value and higher productivity. 

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Support that lets IT be brilliant everywhere at once. Try it free.

14 days. No credit card required. No strings attached.

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