Freddy AI

Freshservice: Service operations with AI

Elevate efficiency with ready-to-use, enterprise-grade AI that helps amp up agent productivity, modernize employee experience, and unlock insights for decision-makers.

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INDEPENDENCE. PRODUCTIVITY. INSIGHTS.

Teams do more with Freddy AI

Improve service quality, decision-making, and staff productivity at scale. Freddy also includes efficiency-boosters like auto-responses and summaries.

FREDDY SELF-SERVICE

Your employees have better things to do than wait

Enable employees to self-serve and resolve everyday issues while agents focus on critical problems. Freddy AI makes it conversational and convenient on collaboration channels like MS Teams and Slack. With built-in virtual agents, your employees and agents can get more done.

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FREDDY COPILOT

Focus where you’re needed. Freddy Copilot does the rest.

Hello, productivity. Freddy Copilot makes it easy for agents to standardize services, draft articles, improve messages, automate responses, and optimize processes. With Freddy AI to help, agents can focus on service excellence.

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FREDDY INSIGHTS

Look deeper. Act smarter.

Solve business challenges at their source, fast. Freddy Insights quickly identifies correlated service desk events driving specific trends. Next steps? Just ask, and get reports and recommendations for performance-boosting, data-driven decisions.

Fuel business growth with Freddy AI

53% tickets deflected

When organizations use Freddy AI-powered virtual agents.

34% faster resolution

Achieved when organizations use Freddy Copilot

$2.1M projected savings

In three years for enterprises using Freddy AI-powered virtual agents.
INSTALL. CUSTOMIZE. BUILD.

Freshservice integrations

Integrate Freshservice with cloud and on-premise enterprise applications, with minimal complexity, for faster time to value and higher efficiency. 

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FRESHSERVICE FOR IT

AI helps you boost productivity, not complexity. Try it today.

14 days. No credit card required. No strings attached.

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