CUSTOMER SERVICE SUITE

Self-service

Empower customers to find answers fast across their favorite channels. With intelligent bots to resolve issues, agents can focus where they’re needed.

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SCALABLE SELF-SERVICE, POWERED BY AI

Smart self-service—anytime, anywhere

Resolve more customer requests and issues without an agent. Quickly and easily deploy intelligent chat, email, and voice bots to help customers 24/7.

INTELLIGENT CHATBOTS

Deflect inquiries, save time, scale service

Agents overwhelmed? Conversational chatbots can handle the volume and repetition. Chatbots deliver fast, personalized service, transitioning to an agent as needed. AI spots opportunities to automate, then creates and deploys new chatbots to address them.

KNOWLEDGE BASE

Expand your k-base, not your workload

End the search. Give customers the information they need, when they need it. Intelligent bots can send the right article or a summary, then collect feedback on its usefulness. Need a new article? Just ask AI to create a draft with a simple prompt.

SELF-SERVICE PORTALS

Your brand, your portal

Provide a deeper level of help with customizable self-service portals that connect customers to your knowledge base, community forums, chat, contact information, and more. Let customers open tickets, contact agents—it’s all up to you.

CONNECT. SIMPLIFY. SCALE.

Integrations

Scalability, not complexity. Freshworks Customer Service Suite lets you deepen personalization by connecting bots with apps to bring in critical data.

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AI-POWERED SELF-SERVICE

Deflect, delight, repeat. Try it, free.

14 days. No credit card required. No strings attached.

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