CUSTOMER SERVICE SUITE

Unified agent workspace

Bring channels, customer history, ticketing, and teams together in one high-performance agent dashboard. Total customer focus, no swivel chair required.

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NO MORE SWITCHING AND SEARCHING

Everything you need in one place. Simple.

See a complete summary of customer interactions. Advanced ticketing. Omnichannel support. All in one AI-powered, “where has this been all my life?” view.

CONVERSATIONAL TEAM INBOX

Every channel. One voice.

Easily monitor customer interactions across every channel in a simple unified dashboard. No more pinging from one screen to another to follow the thread. Just see, solve, and reply, all in one place. Built-in AI helps with tone, content, and next steps.

UNIFIED CUSTOMER RECORD

All the backstory, right up front

With a complete 360-degree view of customer history, including key activities, past interactions, preferred channels, knowledge base, and downloads, customer service agents can see what’s been done and what to do next. It’s personalized support, simplified.

TICKETING INBOX

Tickets, too? Yep, tickets, too.

The same unified workspace also lets you assign tickets to individuals or groups, manage ticket lists, and filter tickets by agent. If a particular case requires a little more information? Add a custom field and share details easily.

AI in the background = customers in the foreground

Freshworks Customer Service Suite weaves gen AI capabilities throughout the all-in-one workspace so agents and customers have a better experience.

Ready-to-use responsesPrivate and public notesAI-powered agent support

AI to say the right thing

Automated responses let you stop reinventing the wheel. When common customer questions arise, AI helps you save the most useful responses, personalize answers quickly via dynamic placeholders, and organize canned responses into easy-access folders.

CONNECT. SIMPLIFY. SCALE.

Integrations

Scalability, not complexity. Freshworks Customer Service Suite lets you deepen personalization by connecting bots with apps to bring in critical data.

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ONE CUSTOMER SERVICE DASHBOARD TO RULE THEM ALL

Wave goodbye to the swivel chair. Start your free trial today.

14 days. No credit card required. No strings attached.

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