CUSTOMER SERVICE SUITE

Advanced ticketing

Meet customer needs fast with intelligent ticketing. Create tickets, delegate tasks, track progress. With AI to help, you can do it all quickly and easily.

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EFFICIENT TICKETING, POWERED BY AI

Faster resolutions. Happier customers.

When all your tools are in one place, including robust ticketing, it’s easy to collaborate, communicate, and make sure nothing falls through the cracks.

TRANSPARENCY, ACCOUNTABILITY, COLLABORATION

Next-level ticketing

Convert conversations to tickets and assign them to the best agent for the job. Involve stakeholders, collaborate cross-functionally, and create subtasks. With full visibility from start to finish, everyone can stay on top of updates, replies, tasks, and changes in status.

LINKED, SHARED, AND DEPENDENT TICKETS

Connected tickets, efficient teamwork

Let smart ticketing handle tracking while agents focus where they’re needed. Split responsibilities. Create parent-child tickets, so parent tickets stay open until dependencies are resolved. Link tickets on related issues to investigate them efficiently together.

BOOST AGENT PRODUCTIVITY

Consistent service, automated excellence

Forget bolted-on AI. Our fully integrated AI helps agents work smarter by summarizing conversations, suggesting wording, enhancing tone, and prompting next steps. Intelligent automation routes tickets, handles repetitive tasks, and constantly monitors progress.

CONNECT. SIMPLIFY. SCALE.

Integrations

Scalability, not complexity. Freshworks Customer Service Suite integrates with your apps, tools, and data for greater productivity and faster time to value.

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AI, CHATBOTS, AND TICKETING TOGETHER

Ticketing, the way you always dreamed it could be

14-day free trial. No credit card required. No strings attached.

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