NOTE: The App will require the purchase of the Connector App Tasks Add-on from the billing page in your account and is available only for Pro & Enterprise customers. The integration between Freshservice and ServiceDesk Plus offers service management teams enhanced visibility and efficiency when collaborating with multiple stakeholders. Admins can seamlessly create, update, and sync tickets between both systems using predefined recipes. With the Freshservice and ServiceDesk Plus integration, agents can: 1. Create and update incidents between Freshservice and ServiceDesk Plus 2. Create and update service requests from Freshservice to ServiceDesk Plus 3. Map custom fields across both systems 4. Select tickets for sync based on specific conditions 5. Define the workspace for tickets to be added or mapped from 6. Conversation notes can be synced from FS to SDP (1 way only) Learn more: https://support.freshservice.com/en/support/solutions/articles/50000009992

Here is a quick step-by-step flow on how to successfully integrate & use these two apps STEP-1: Install your ServiceDesk Plus Connector app in Freshservice. STEP-2: Configure the installed ServiceDesk Plus app. Step-2.1: Choose an out-of-the-box Recipe. Step-2.2: Customize or edit the recipe to map additional fields, add conditions, etc if required. STEP-3: Understand the Overview tab to monitor usage.