Freshworks Marketplace

The Office 365 app for Freshdesk allows you to change ticket priority, assign agents, update ticket status, and open Freshdesk ticket right from your Outlook account without logging into Freshdesk.

Free

4.1 (7)

5.6k installs

Verified by Freshworks

By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.

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Overview

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How to install?

Privacy & Security

New

The following features are supported with this integration between Office 365 and Freshdesk helpdesk software: *Outlook Actionable Messages: This feature enables you to add public/private note, update ticket information (status, priority & agent information), and open tickets inside the Freshdesk ticketing system right from Outlook. *Push to Outlook: This feature enables you to automatically forward tickets to the corresponding agents Outlook email as per the condition set in the Dispatch’r or Observer rule inside your Freshdesk customer support software. This Microsoft 365 app is a complete intelligent solution combined with Freshdesk.

4.1

5.6k installs

Itops Miramar

2 days ago

doesnt work

VINH HOA HO

10 months ago

Good app!!!!!!

1. Login to your Freshdesk as Admin. 2. Go to Admin > Helpdesk Productivity > Apps. 3. Click on "Get More Apps". Search and select "Office 365". 4. Click Install. For app configuration setting instructions, refer The Office 365 App solution article - https://support.freshdesk.com/support/solutions/articles/225731-the-office-365-app

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Does your app store any End-User data?

Does your app share End-User Data with any third party entities?

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?