Freshworks Marketplace

App cover art submitted by the app developer that represents the app

Lend a visual and intuitive look to Freshdesk to view ticket properties without opening a ticket.

Free

3.3 (53)

2.9k installs

Verified by Freshworks

By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.

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Overview

Reviews

How to install?

Privacy & Security

New

In the current view, it is very difficult for an agent to change the status of Ticket Properties for each ticket. This app allows tracking of a Freshdesk ticket easily by configuring Ticket Properties. Here are some of the app’s salient features: • Displays tickets in a unified view • One board per group with a column for each ticket status • Each ticket is represented as a card which shows the Ticket ID, Subject and Short Description, Due Date, and the agent it is assigned to • Drag-and-drop a ticket onto a column to change its status • Drag a ticket to reorder and prioritize tickets within a status column to focus on important work items • Changing the Ticket Properties as configured is way easier now

3.2

2.9k installs

Tomasz Szebesta

about 1 month ago

It does not move tickets on the board, so having 300 tickets on different stages, you will have like 30 mostly empty kanban pages - not usable, as browsing through 30 pages instead of 5 is radicolous.

Angela Busam

2 months ago

love it! game changer for me

Jacob Graungaard

4 months ago

Useless if you have alot of tickets

Ryan Duers

7 months ago

not enough functionality

Install the app with Domain Name and API Key.

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