Freshworks Marketplace

Overview

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How to install?

Privacy & Security

New

[AVAILABLE ONLY ON PRO & ENTERPRISE PLANS] Historical Reports allows your to get the following 15 reports delivered via email: ★ Interaction Report ★ Agent Performance Report ★ First Response Time Report ★ Response Time Report ★ Message Sent Report ★ Resolution Time Report ★ Conversation Resolved Report ★ Conversation Created Report ★ Conversation Agent Assigned Report ★ Conversation Group Assigned Report ★ Conversation Resolution Label Report ★ CSAT Score Report ★ Agent Activity Report ★ Agent IntelliAssign Activity Report ★ Chat Transcript Report This app includes the following features: ★ Configurable report ranges ★ Preset report ranges (Yesterday, Last 7 days, and Last 30 days) ★ Configurable timezone for dates ★ Reports delivered via email ★ Error reporting via email

3.5

2.1k installs

Estevana Magdy

5 months ago

i can't extract report more than 1 day . ineed extract 1 week

Rizwan Shaikh

7 months ago

Every time the recipient address need to be change, also cannot pull back to back reports have to wait 90 sec after each export, no date column

J C

8 months ago

Does not work

Supervisor ㅤ

10 months ago

ui still pooor

➤ To install Historical Reports On your Freshdesk Messaging dashboard, on the left-side menu, navigate to Apps. Search for Historical Reports and install the app. ➤ Configure Settings Once the app has been installed, go to the app settings. Enter the email address to which the reports need to be delivered. Enter the Freshdesk Messaging Domain and API Key and click Verify Click Save ➤ Generate Report Once the Freshchat API Key has been verified, you will be redirected to the Report Generation page. Step 1: Choose a report Step 2: Pick a time range for the report Step 3: Click Generate Report

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

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Does your app collect / process any End-User data?

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Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?