Send the conversation transcript via email to customers and agents
Free
3.2 (5)
1.2k installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviewsHow to install?Privacy & SecurityNew
[AVAILABLE ONLY ON FRESHCHAT FOREST & ESTATE PLANS]
Allows agents to send the conversation transcript either to themselves or to the customer.
This is a handy tool to have when your customer asks for the conversation to be sent via email.
It saves time and keeps your customers happy.
There are 2 options while sending the transcript:
➤ Until resolution - transcript will contain most recent messages until it was last resolved.
➤ Full conversation - transcript will contain all the messages in the conversation.
The limit to number of messages sent in a conversation is 200.
3.2
1.2k installs
Sign in to review app
5
5
4
3
2
1
Freshdesk Admins
5 months ago
Not working for months.
➤ To install Email Transcript
On your Freshchat dashboard, on the left-side menu, navigate to Apps.
Search for Email Transcript and install the app.
➤ Configure Settings
Once the app has been installed, go to the app settings.
Enter the Freshchat Domain and API Key and click Verify.
Click Save
➤ Usage
In any conversation, click on the @ icon below the message editor to open the Email Transcript dialog.
The Email Transcript dialog shows you details of the customer and yourself.
Click Send Email to send the conversation transcript via email.
The transcript sent to the customer will contain only the conversation messages.
Whereas, the transcript sent to the agent will contain private notes and system messages as well.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 10.0
Released on Nov 22, 2023
Email fix for Gmail client
Version 9.0
Released on Dec 17, 2021
Version 8.0
Released on Sep 13, 2021
Version 7.0
Released on Aug 18, 2021
Version 6.0
Released on Jun 15, 2021
Version 5.0
Released on Sep 15, 2021
Version 4.0
Released on Sep 15, 2021
Version 3.0
Released on Feb 16, 2021
Version 2.0
Released on Jan 22, 2021
Build your own apps
Backed by a Platform-as-a-Service including a data store and serverless runtimes, and our rich Crayons component library, our SDK allows you to develop and deploy apps in a flash.