Installing the Dropbox app for Freshdesk will let you use Dropbox to manage files and attachments as part of Freshdesk ticket responses. Some benefits of using this app are: 1. Customers can attach files from their Dropbox to the ticket. For example, it makes it easy to share a screencast video, or bug report directly inside your helpdesk. 2. Agents can link their Dropbox accounts to their Freshdesk accounts and use Dropbox's features to share documents and resources with customers. 3. Attachments made from Dropbox application aren't stored in Freshdesk. They are hot linked from the original source, thereby removing file size restrictions and file upload difficulties for users. Customer service software meets easily organised file storage, with this Dropbox Application for Freshdesk

For installation steps, check out the link below: https://support.freshdesk.com/support/solutions/articles/55359-the-dropbox-app