Remote Desktop Support (14)
Easy and secure remote desktop access
Streamlined, secure remote access to systems enables agents to efficiently resolve complex IT issues without lengthy calls or support emails. Remote desktop apps allow IT support teams to create secure sessions to access systems remotely and troubleshoot issues effortlessly, all within Freshservice.
Top use cases:
Initiate a remote session directly from the Ticket Details page with a single click.
Host concurrent meetings with multiple host IDs associated with your account.
Record meetings and add the recordings to tickets for future reference.
TeamViewer
Provide remote assistance to requesters using TeamViewer App for Freshservice
Verified by Freshworks
Works with
Service Tickets
Supported for
Categories
Agent Productivity, Chat, Video & Telephony
Published by
Freshworks
TeamViewer V2
Provide remote assistance to customers using TeamViewer app for Freshdesk.
Verified by Freshworks
Works with
Support Tickets
Supported for
Categories
Agent Productivity, Chat, Video & Telephony
Teamviewer
Provide remote assistance to customers using TeamViewer app for Freshchat.
Verified by Freshworks
Works with
Chat Conversations
Supported for
Categories
Chat, Video & Telephony
Published by
Artis
Works with
Support Tickets
Supported for
Categories
Agent Productivity, Chat, Video & Telephony
Published by
Artis
Works with
Service Tickets
Supported for
Categories
Agent Productivity, Chat, Video & Telephony
Published by
Freshworks
Works with
Chat Conversations
Supported for
Categories
Chat, Video & Telephony
Published by
Upscope Test
Works with
Service Tickets
Supported for
Categories
Agent Productivity
Published by
Splashtop
Works with
Service Tickets
Supported for
Categories
Agent Productivity, Assets & Incident Management
Published by
konnectify-fs
Skype V2
Bring the power of Skype calling and messaging into your Freshdesk account.
Verified by Freshworks
Works with
Support Tickets
Supported for
Categories
Chat, Video & Telephony
Published by
Spritle Software
Works with
Service Tickets
Supported for
Categories
Issue Tracking & Alerts, Assets & Incident Management
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