Unified Communications & Collaboration
The UCC technology landscape continues to evolve and adapt as organizations strive to modernize their communications systems and keep employees and customers connected in a hybrid work environment.
The adoption of UCaaS platforms has risen steadily in recent years.
Driven by growing demand for more flexible, scalable, and secure communication solutions, investments in UCaaS and other unified communications platforms have surged. Key drivers identified in our latest research include hybrid work and employee experience, streamlining collaboration, UC interoperability, and UC security.
Enterprise Strategy Group’s UCC analysts and research cover every aspect of an organization’s UCC strategy and technology framework, including:
- Contact center/Contact center as a Service (CCaaS)
- Communications platform as a Service (CPaaS)
- Meeting room devices & hardware
- Team messaging & collaboration
- Unified communications platforms/Unified communications as a Service (UCaaS)
Analysts Covering Unified Communications & Collaboration
Gabe Knuth
Senior Analyst, End-user Computing & User Protection
Areas of Expertise
- Desktop & App Virtualization (VDI)
- Desktop-as-a-Service (DaaS)
- Digital Employee Experience (DEX)
- Digital Workspaces
- Email Security
- End-User Devices & Hardware
Brian McKenna
Senior Analyst, Business Applications & EMEA Analyst Services Director
Areas of Expertise
- Business & Technology Strategy
- Business Applications
- Business Intelligence
- Contact Center
- Customer Data Platforms (CDP)
- Customer Experience/CRM
Aaron Tan
Regional Director, Analyst Services, APAC
Areas of Expertise
- Application Modernization & DevOps
- Business Applications
- Cloud Computing
- Cybersecurity
- DevOps
- IaaS/Cloud
Recent Unified Communications & Collaboration Insights
Research Report | June 27, 2024
Impact of Evolving Work Environments on Contact Center Platform Requirements
Survey Results | June 3, 2024
The Evolution of Digital Experience Platforms
Research Brief | May 8, 2024
The State of Bring Your Own Device (BYOD) Policies and Trends
Research Brief | May 8, 2024