Customer Experience (CX) at DHSDelivering Customer-focused solutions to better fulfill our mission |
DHS interacts with millions of people each day as a part of our mission to safeguard the American people. By placing people at the center of everything we do we can deliver the value, service, and efficiency that the public expects and deserves. Through customer experience improvements, DHS will effectively reduce administrative burdens, simplify both public-facing and internal processes to improve efficiency, and empower the DHS workforce to solve problems to meet mission goals. |
Welcome to CX at DHS! To explore and learn more about our CX mission, use the cards below.
If you are interested in what DHS is doing, head up to the main navigation above. Start here to improve your teams' CX skills.
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CX Community
View our community resources such as our monthly newsletter, Community of Practice, and special events.
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CX Learning & Trainings
Learn how to improve and gain CX skills with At-Your-Own-Pace lessons and live group webinars.
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CX Metrics
View CX metrics and outcomes across DHS and the progress teams are making every day.
Highlights
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Leadership Observation Initiative
Learn how onsite observation can help improve your teams CX capabilities.
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DHS Burden Reduction: Committing to a Customer-Centric Culture
DHS continues to drive customer-focused culture through burden reduction.
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The CX Toolkit
Learn about planning, strategizing, and implementing CX within your team with our "Ready, Set, Grow" model. Also, find ideas and advice for hiring and funding, and identifying CX metrics.
