Best Places to Buy a Mattress
More than 7,000 CR members shared their recent shopping experiences. Here are the mattress retailers that came out on top.
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Chances are, if you’re shopping for a mattress, you’re researching the pros and cons of a range of brands and models. But the truth is, where you shop for your mattress can also have an impact on your search for good sleep. After all, your choice of retailer determines whether you have a range of options to choose from, how knowledgeable the salespeople are, and how easy it is to return or exchange the mattress if you don’t like it.
That’s why the insights from Consumer Reports’ Mattress Retailers Survey can be so helpful. Our latest survey of more than 7,000 CR members who bought a new mattress between 2023 and the first quarter of 2024 has feedback about their recent mattress-buying experiences, both online and in stores.
Members dished about mattress selection, sales service, and customer support, as well as whether floor models were clean and delivery was on time. We also added ratings for web support and website usability.
Leveraging these responses, we created ratings for each of these areas for 20 retailers, including mattress-store chains (such as Mattress Firm), department stores (like Macy’s), and online platforms (such as Amazon). We also combined the survey responses for various local independent retailers to calculate ratings for those stores as a group. Each retailer was given an Overall Score too.
BEST TIME TO BUY:
