Search the 10 jobs at Zoro

Transformative leader needed to set new standards in customer service excellence, drive operational improvements, and manage a large team in a dynamic business environment. Responsible for leading initiatives and enhancing customer service operational capabilities at Zoro.

The Customer Service Training Manager is responsible for creating and managing training and development programs for trainers and new hires, with a focus on remote audiences. They will also conduct performance management, provide updates to senior leadership, and enhance training programs.

The Associate Creative Director is responsible for developing creative concepts and strategies for media and advertising. They lead a team of writers and visual designers and ensure brand consistency across channels. The ideal candidate has a strong background in graphic design, proficient in tools like Adobe Creative Suite, and has excellent project management and organizational skills.

Responsible for building and managing teams to deliver exceptional customer experiences in e-commerce. Drive product strategy, lead cross-functional teams, and ensure product roadmaps align with customer needs. Oversee product management deliverables and make data-driven decisions. Requires 10+ years of experience in product management and strong e-commerce background.

The Manager, Logistics at Zoro will drive the implementation of the company's Digital Supply Chain direct-to-customer fulfillment strategy. They will be responsible for managing transportation, forward logistics, and logistics-related tasks to deliver outstanding customer experience. The role involves continuous improvement, people leadership, analytical skills, and operational collaboration with Supply Chain leadership.

The Business Development Manager at Zoro is responsible for identifying and recruiting prospective B2B supplier partners to support the company in building an extensive assortment of products. They will negotiate partnership agreements, communicate with various stakeholders, and ensure the successful implementation of partnerships. The role requires strong business development experience and expertise in the ecommerce sector.

Key role in developing data science projects impacting business objectives. Build predictive models, collaborate with stakeholders, translate insights into actions, and communicate findings. Requires 3+ years of experience, strong analytical skills, and a Master's degree in quantitative fields.

Zoro is looking for a Senior UX Researcher to conduct quantitative and qualitative research, analyze data to improve customer experience, and utilize various tools and platforms for research. The role requires 4-7 years of experience in a quantitative UX research role with a degree in statistics, data science, or related fields.

The Database Marketing Specialist will assist with data access and delivery across all marketing channels, design audience targeting criteria, and drive data-driven recommendations for revenue growth. Responsibilities include creating and delivering audience files, acting as a Subject Matter Expert on customer segmentation, executing tests in direct marketing channels, liaising between teams, and providing data operations support.

Seeking a Customer Service Analyst with strong analytical skills to analyze customer interactions, identify trends, and improve overall customer service experience. Responsibilities include data analysis, report development, root cause analysis, and communication of findings to stakeholders.