The Xbox Live service is currently down due to a major outage, impacting customers worldwide and preventing them from signing into their Xbox accounts and playing games.
According to a massive stream of user reports, the online gaming platform has been down for at least three hours, blocking them from playing cloud and offline games that require logging into an Xbox account.
"We are aware that some users have been disconnected from Xbox Live. We're investigating," the Xbox Support team said.
Currently, the Xbox status page indicates that there is an ongoing outage affecting account and profile services.
This disruption is impacting users across various platforms, including cloud gaming, Xbox One consoles, Xbox on Windows, Android devices, Apple devices, and web services, among others.
"You may not be able to sign-in to your Xbox profile, may be disconnected while signed in, or have other related problems," the Xbox team explains.
"Features that require sign-in like most games, apps and social activity won't be available."
The Xbox team acknowledged the issue at 14:07 EDT, hours after the first user reports surfaced online.
Downdetector has received tens of thousands of service issue reports since the outage started, with affected gamers saying they can't log into their accounts to play games and reporting server issues.
Xbox experienced a similar widespread outage in May 2022 that impacted multiple services, including Games & gaming, Cloud gaming & remote play, and Store & subscriptions.
Update July 02, 21:50 EDT: The Xbox team says all disrupted Xbox Live services are back up after more than 7 hours of investigating and trying to fix the sign-in issues.
Comments
b1k3rdude - 4 days ago
This is why anything that requires always online or a subscription of anykind is B$, but players only have themselves to blame when crap like this happens.
DyingCrow - 3 days ago
This is when we give Steam credit for offline mode :)
Hugoki - 3 days ago
Xbox also has an offline mode.