Have your team answer business WhatsApp messages

Strictly business

Separate your business WhatsApp messages from your personal messages so business communications are strictly business - in business hours.

Never miss a message

Day off? Busy with other stuff? Let other team members help with answering customer WhatsApp messages.

Text & Facebook

Reach website visitors and those who text, WhatsApp or use FB Messenger too. Centralize communication across multiple channels without switching apps.

Auto team assignment

Send WhatsApp messages to a queue of agents so the workload gets shared across the team. Allow chats to be assigned to the first agent that responds.

Message templates

Forget repetitive typing. Use quick-response templates for any chat - SMS, WhatsApp, website live chat - and internally with colleagues too.

Remote team working

Have your team work from anywhere and answer calls, live chat, text - and of course WhatsApp - using the 3CX apps for iOS, Android and Windows.

Free! How & why?

It's free to give you a chance to experience 3CX. We're confident you'll see the benefits in your phone communications and make the switch to 3CX soon.

Wordpress? + Live Chat

Install the wordpress plugin to integrate live chat onto your website quickly and easily. It’s going to take you less than 10 minutes.

Set up in no time

#1 Sign up and choose your 3CX

To use the apps just sign up here. We only need your name and email. Your phone system will be set up in no time.

#2 Get a WhatsApp business number

You’ll need a WhatsApp Business Platform account with a number assigned. We recommend using a separate number - not your current personal one. Then you’ll need to follow a number of steps to complete the setup on WhatsApp and configure account data in 3CX. Note it's only for answering inbound messages - not outbound messages. Get all your questions answered in the full WhatsApp configuration guide here.

#3 Bring or buy your number to connect to your 3CX

Not everybody wants to use WhatsApp - so let customers call you too. Get a phone number for regular calls from a supported voip provider and connect it to 3CX. You can decide which provider works best for you - so you can get the best call pricing. No lock-ins or bundled phone numbers with unexpected call charges. Not sure where to begin? Check out Voxtelesys or Callcentric in the US. In the UK and Europe, try Telxi.

3CX Whatsapp Connect - All communications in one place

Discover more benefits!

App-free web conferencing

Easy management on-premise or hosted

Save up to 80% on your phone bills

Remote work with 3CX iOS/Android apps

Live chat & call with website visitors

Advanced call center features & reporting

Answer WhatsApp business messages

Answer business texts (SMS)

3CX Whatsapp Contact Center Solution

Your questions answered...

What do I need to get started?

You’ll need to have a WhatsApp business platform account setup with a dedicated number. It's not possible to re-use your personal number. You’ll also need to follow the WhatsApp configuration guide carefully.

No, at present this is not possible. Outbound messaging is strictly controlled by Meta, the WhatsApp parent company. Each outbound message has to be approved to avoid spam. So with 3CX you can handle inbound WhatsApp messages only at this point.

A SIP trunk / VoIP provider gives you an account with a phone number and the ability to make phone calls. With 3CX we let you choose one yourself so you can get the best rate and retain full control of your phone number. No lock in, no hidden surprise charges. See our list of supported SIP trunk providers.

For up to 10 users yes - 3CX SOHO edition really is free forever. Once your business starts to scale up you can also scale up into the low cost paid options starting with 3CX SMB - Small Business. If you need 10 users and less you can sign up here for your 3CX FREE account. Next select a SIP Trunk provider. This is where you’ll buy your phone number and from where you’ll manage your phone expenses.

WhatsApp messages are sent to a group chat which includes all the team members you add to this group. This way your whole team can answer messages. You can choose for the conversation to stay open to the whole team or for it to be transferred to a single user after “taking the chat.” More info.

If you already have an existing phone number you want to reuse, you can port it to your new VoIP provider. It's a process the VoIP provider will handle for you, although it can take several weeks.

How to use WhatsApp with 3CX: Respond to WhatsApp inbound messages.

Integrating WhatsApp and 3CX for Unified Communications

Cloud PBX integration with WhatsApp. One central system for Live Chat, Calls and WhatsApp.

Trusted by 350,000+ companies

The #1 FREE SOHO PHONE SYSTEM

The #1 FREE SOHO
PHONE SYSTEM

12,000,000+ users everyday

G2 Reviews

"3CX is the best VOIP, Chat and Video call software. An excellent service to integrate Live Chat, Video Calls, WhatsApp and VoIP services."

Capterra

"A PBX for the masses. Communications for small inbound call centres, business communications, remote workers extensions."

SourceForge

"3CX is powerful and solid! Small offices can get started with NO licensing costs! Even for larger systems - very reasonable."

3CX V18 Raspberry Pi4 Users: Migrate to 3CX StartUP
Remax logo
Clearswift logo
Airfrance Logo
Pizza hut Logo

TRY 3CX FREE

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

CTA - Get 3CX Free