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Customer Experience
Martech-Adtech Mega Deal Fails: Google-HubSpot Acquisition Collapses
The biggest merger in Google's history won't go down after all.
Feature
Article
Digital Marketing
AI Alchemy: Are TikTok's Symphony Digital Avatars the New Influencers?
Custom and Stock Avatars on TikTok offer endless AI-driven, multi-lingual and personalized content possibilities for influencers and brands to engage audiences.
Editorial
Article
Digital Experience
AI Challenges: Are Your AI Strategies Built on Sand?
Business leaders + AI myths = a risky budget cocktail. Take a sip?
News Analysis
Article
AI Disruption
AI Bubble About to Burst? What CX Leaders Need to Know
We're spending too much on AI for too little return. How CX leaders must adapt.
News
Article
Customer Experience
Why Did Customer Data Platform BlueConic Acquire Jebbit?
What's behind one of the CDP industry's biggest acquisition news in the past year?

Learning Opportunities

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Jul
17
Turning Partial Prospect Data Into Solid Gold: Adobe Real-Time CDP + Acxiom
Join us for an exclusive webinar to witness the transformative impact of the Adobe + Acxiom solution on prospecting.
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Achieve more with less by leveraging powerful tools and automation.
Jul
18
Power Up Your Content Lifecycle
Join this webinar to learn how to achieve more with less by leveraging powerful tools and automation.
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the transformative power of AI in enhancing CX
Jul
18
AI-Driven CX Innovation: Personalizing Product Discovery and Engagement
Discover the future of personalized engagement with AI-powered CX.
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Buildings
Jul
24
Untangle the Frankenstack: Streamline, Secure & Save Your Digital Experience
Join our live webinar and ask our expert, Nick Condon, Managing Director, all of your burning questions.
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singapore
Oct
1
Forrester B2B Summit APAC Singapore 2024
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Conference
London
Oct
7
Forrester B2B Summit EMEA 2024
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Webinar
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Jul
17
Turning Partial Prospect Data Into Solid Gold: Adobe Real-Time CDP + Acxiom
Join us for an exclusive webinar to witness the transformative impact of the Adobe + Acxiom solution on prospecting.
Register
Webinar
Achieve more with less by leveraging powerful tools and automation.
Jul
18
Power Up Your Content Lifecycle
Join this webinar to learn how to achieve more with less by leveraging powerful tools and automation.
Register
Webinar
the transformative power of AI in enhancing CX
Jul
18
AI-Driven CX Innovation: Personalizing Product Discovery and Engagement
Discover the future of personalized engagement with AI-powered CX.
Register

Featured Research Report

Unlocking the Potential of Artificial Intelligence in Digital Customer Experience
Insights and Trends from Organizational Adoption
How today’s top performers use AI for better customer experiences.
Insights and Trends from Organizational Adoption

Featured Research

Featured research
Research Report
Unlocking the Potential of Artificial Intelligence in Digital Customer Experience
Insights and Trends from Organizational Adoption
Read now
Featured research
eBook
How to Meet Your GenAI Goals While Mitigating the Risks
Pressure is mounting to create Generative AI solutions—but cautions abound. Here’s how to meet your goals, while reducing costs and risks.
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Featured research
Guide
Your Blueprint to Generative Answering in Digital Self-Service, Building Next-Gen Experiences
Get real-world advice from 30+ enterprises on how to reduce hallucinations, boost security and design the ultimate generative experience.
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Featured research
Case Study
The Total Economic Impact™ of a Unified Social Media Management Platform
An independent study commissioned by Sprinklr examines the cost savings and business benefits enabled by Sprinklr Social.
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Featured research
White Paper
Visual Media Management for the Enterprise: Poll Results
Overcoming the biggest challenges to get more value from your images and videos.
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Featured research
Research Report
Lower Costs, Boost Revenue and Create Happy Customers
The latest research shows that CX leaders who incorporate AI into their strategy can do just that. Will you be one of them?
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Featured research
Research Report
How Contact Center Leaders are Harnessing AI
Find out what contact center practitioners are thinking about when it comes to AI-powered technology and its impact on their work.
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Featured research
eBook
Tackle Digital Maturity and Reach New Digital Summits
Learn why digital maturity is crucial, how to assess it in your organization, and what steps are required to elevate it
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Featured research
Research Report
Building Student-Centric, Digital-First Campus Experiences in Higher Education
Increase Student Satisfaction, Enhance Operational Efficiencies, and Boost Alumni Engagement
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Research Report
How Automated Appointment Reminders Can Reduce Patient No-Shows and Reduce Operating Costs
Drive Better Health Outcomes For Your Organization and Patients
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Featured research
Research Report
IDC MarketScape: Worldwide Hybrid Headless Content Management Systems Vendor Assessment
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Featured research
Guide
4 Smart-Mover Strategies for Dominating Digital Moments
Explore 4 strategic areas to stand out and stay ahead of the competition
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