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I need help in regards to my background check that was done by some bank for teller position. I accepted the job got call on 27 July by branch manager saying you are good to go will see you on 1 august 2017.

Today on 31 august I got email from hiring manager stating I didn't satisfy the background check. Therefore offer is withdrawn.

I called the company who does background check they told me your education check is still pending. I have been honest about places I worked I have no criminal record and I have proof of my education along with my employment.

Please if anyone can help me here that will be really appreciated

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  • I believe in the US you have a right to know what information disqualified you in BGC, a copy of the BGC, as well as correspondence with the company that performed the check.
    – Acumen Simulator
    Commented Aug 1, 2017 at 22:38

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The absolute first thing to remember is to remain calm while dealing with this. Emotions can make this uncomfortable situation worse for you. So in any interactions keep calm, ask questions rather than making accusations, and solve the problem rather than burning the bridge.

I would get on the phone (not an email, but a phone call) with the hiring manager. Ask what specifically what criteria were given to your company that disqualify you as an employee. Further, ask if would be able to provide verifiable records, if that would alleviate their concerns.

When you make this call you must be polite, patient and respectful. Of course, you should be these all the time anyway (especially working as a customer service professional!!) but the things your hiring manager says will probably upset and aggravate you and you can't let that happen. You need your hiring manager to fight for your place on the team or you will not be getting this job.

Emphasize the fact that you were hired based on your skills, experience and education and they are all verifiable. The company performing the background check must have made some kind of clerical error. Make sure to use phrases that talk about your future with the company - it's a powerful message that you're committed to getting through this blocker.

That being said, I wouldn't trust someone with their own proof of education. I would want to see it coming from the institution itself (and I'd be willing to pay for a certified copy delivered straight to me.)

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  • Thanks for thorough reply.Its really helpful i left voicemail to both branch manager and hiring manager.I just don't know if I should go tomorrow morning to my the job ! Confront the branch manager talk with him directly and in terms of hiring manager all I can do is wait for her to get back to me
    – Austin William Styles
    Commented Aug 1, 2017 at 0:57
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    If you want to think of it as a "confront" situation. If your goal is to confront him you're gonna have a bad time. If you're going to come in the next day, make it clear that you are committed and willing to clear up whatever the problem is. Your plan should not be to go to work that day but rather to clear up any confusion and set up a plan of action with timelines. Show that you're a professional who can rise above these misunderstandings; who sets goals and works hard to achieve them in spite of whatever circumstances. I know that's the kind of person I'd want to hire.
    – corsiKa
    Commented Aug 1, 2017 at 2:11
  • Okay I ll keep that in mind.Also, something you might wanna interesting here I applied through disability channel for this job.They did this twice now giving offer pulling it back. First one was about around accommodations I needed.Now it's back ground check.I called the company who did background check they told me they did criminal and employment check but education is still pending.However , in the letter I got from HR states I didn't satisfy background check.I will go tomorrow do as you suggested but yeah at this point my depression is coming back :(
    – Austin William Styles
    Commented Aug 1, 2017 at 2:21
  • Education is part of your background typically. You have supporting documentation (or you should) yourself. A copy of your final transcripts should be enough.
    – Donald
    Commented Aug 1, 2017 at 7:43
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    @corsiKa calm is not dispassionate. It is not that i have trouble controlling emotion it was that I did not understand why I should. It feels good to release rage and yell and make those people who are causing you pain feel fear... at least in the short term. But it is not constructive. A calm but assertive demeanor on the other hand is one that people want to work with. It is less immediately satisfying but in the end you know you did everything possible to get the result you wanted. And in the future interactions with them wont be uncomfortable.
    – IDrinkandIKnowThings
    Commented Aug 1, 2017 at 17:40

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