Priority Support????

  • Marc G

    (@nuevavidatv28)


    1 year, 4 months ago

    Have 2 support tickets – I am a paid customer – and have had no response to any ticket in 2 days. If this is priority support i feel sorry for those with basic support.

    Day 3 and still no response…
    update:
    still no responses from support. I even offered them to use my twilio account to resolve issue and nothing.
    Software has so much potential – but HORRIBLE support response kills the potential.
    may want to look at other options. (yes there are some)

    • This topic was modified 1 year, 3 months ago by Marc G. Reason: update based on experience
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support brandonco

    (@brandonco)

    1 year, 3 months ago

    Hi @nuevavidatv28,

    I’m sorry we’re not able to check the status of any premium ticket from this platform.

    Thread Starter Marc G

    (@nuevavidatv28)

    1 year, 3 months ago

    ok but is my experience what qualifies for “priority support”? Lastly the support person instead of working the issue offers a refund. a “I’m done with you response” to a support request.. not cool!

    Thread Starter Marc G

    (@nuevavidatv28)

    1 year, 3 months ago

    twilio LINK ticket opened March 31 never resolved
    and
    recurring invoice verification of creation PRIOR to sending issue opened April1 never resolved.
    –
    Have requested refund as offered at this point.

    Plugin Support brandonco

    (@brandonco)

    1 year, 3 months ago

    Hi I agree @nuevavidatv28 ,

    If your interaction was as you mentioned that would not be quality support in my opinion. I do apologize you had to go through this.

    Again this platform is just for product support and we have very little to do with any premium activity. I understand your request for refund via that platform and do apologize for the inconvenience.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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