• Added the Phoenix Media rename plugin on WP, went through a few pics to test with no problem- re-named about 120 more and BAM ! All the pictures that I re-named are white. Any help with this is greatly appreciated! Tone’s of time spent…lost

    Kevin

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author crossi72

    (@crossi72)

    Hi @x1seeds,
    this can be due to a conflict with another plugin, even if it is quite strange that the test worked and the bulk rename operation failed.

    Can you tell me which other plugins are you using, so that I can try to replicate the issue on my development server?

    Thank you for reporting
    C.

    Thread Starter x1seeds

    (@x1seeds)

    Sorry for delay- other plugins I have:
    Abandoned Cart Lite for WooCommerce ; Advanced Custom Fields; Advanced Woocommerce Product Gallery Slider; Buy one get one free; Classic Editor; Contact Form 7; Defender; Elementor; EWWW Image Optimizer; Head Meta Data; Jetpack; PW WooCommerce BOGO Free; and some other payment WooCommerce stuff

    Hope you can help, because I would really like to use this plugin (without destroying my pics)

    Kevin

    Plugin Author crossi72

    (@crossi72)

    Hi @x1seeds,
    I’ll create a test server with the same plugins and test Phoenix Media Rename with this configuration, I’ll let you know if I will need more information.

    Thank you
    C.

    Thread Starter x1seeds

    (@x1seeds)

    Thanks for looking into this- hope you can find something, because I would like to use this plugin…

    Plugin Author crossi72

    (@crossi72)

    Hi @x1seeds,
    I tested your plugins on my development server with php 7.4 and 8.1 and everything worked, maybe the issue is due to a configuration of some of your plugins (there can be countless combinations).

    Can you send me an email at support@eurosoftlab.com with your plugins configurations, so that I can configure my server?

    Thank you
    C.

Viewing 5 replies - 1 through 5 (of 5 total)
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