No invoice emails sent. Been billing me for 4 years.

  • rogueeasyweb

    (@rogueeasyweb)


    9 months, 2 weeks ago

    I have not been getting any invoices or receipt emails from NextGenThemes. I found out I was just billed when I was looking over my bank statement. A search revealed no emails in my email history, and no email in spam. Needless to say, I logged in and cancelled.

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  • Plugin Author Nico

    (@nico23)

    9 months ago

    My apologies, this was not intended to happen. You sound like you assume this was done on purpose. That was obviously not the case.

    You could have contacted me and asked about it and for a refund, but apparently it’s more important to you to leave a negative review because of a mistake.

    “Needless to say”, I disagree it could have been the case that you after 4 years still use ARVE Pro and are happy with the plugin and want to receive all the updates and/or support the work I do on it. So it was needed for you to say, and I am assuming you do not use ARVE Pro anymore? Or are you cancelling because you did not receive emails about the subscription you signed up for each year?

    I think I found a misconfiguration. My site was supposed to send renewal notice emails that will inform subscribers 1 week before the subscription is about to renew, so they have time to cancel if they so choose before they get charged again. Apparently this was not happening in for your account. Again, my apologies, but this could have been handled in a much nicer way on your end.

Viewing 1 replies (of 1 total)
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