How do I give zero stars?

  • jrichmon

    (@jrichmon)


    2 years, 11 months ago

    When I purchased, I missed the fact that many have given this product a 1 star review. I had a technical issue with the plugin that they were not able to fix. I will say that they tried, and I tried to make it work then all went quiet until I asked for a refund. Suddenly, they became interested again. When I told them I’d moved on, they didn’t care and persisted with trying to fix. Ultimately, they refused to issue a refund. BEWARE. They should revise their refund policy to state they reserve the right to take as long as we want to find a resolution. Don’t go near these guys. I’ve disputed with my bank which I said I’d do. They still didn’t care and accused me of making threats. It was no threat. I asked if they really want6ed go that route. Apparently, yes. They are the first company I’ve run across who would not honor a refund request.

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  • Plugin Author CreativeMindsSolutions

    (@creativemindssolutions)

    2 years, 11 months ago

    Customer purchased the product 7 days ago. We provided support and a fix to the issue he reported. He claimed he could not download the fix so we have tried to understand what is the issue and sent the fix in another method. We also mentioned that in order to get a refund he needs to deactivate the license of the product
    His answer to both was I do not care…For a refund you need to deactivate the product license.

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