Great support & plugin (if you can tolerate the annoying upsells)

  • Labradork

    (@yardobeef)


    3 months, 1 week ago

    Support is fast, friendly, responsive, and helpful. The authors quickly fixed the bug I reported.

    This plugin is maintained, does the job well, and is flexible. Unlike most of the alternatives it does not require a link prefix.

    The plugin is currently about 7 MB containing 53 directories and 223 files (according to the du & tree commands). It would be nice to see a slimmer plugin, but it fares better than its main competitors–one is more than 2x bigger.

    Downside is the high number of nags, notifications, and upsells to steal your attention and get you to buy the Pro plugin. I get that the authors need to make a living, and a few upsells are tolerable, but the variety and number of nags are a mark against this otherwise great plugin.

Viewing 1 replies (of 1 total)
  • Plugin Support Pial

    (@iapial)

    1 month, 3 weeks ago

    Dear @yardobeef

    Thank you so much for your valuable feedback. We truly appreciate your kind words about our support team and are delighted to hear that you find our plugin fast, friendly, responsive, and helpful. We’re also glad to know that you appreciate the quick resolution of the bug you reported.
    We understand your concern regarding the plugin’s size and are constantly working on optimizing it to ensure it remains as lightweight as possible, especially in comparison to our larger competitors.

    Regarding the notifications, batches , we apologize for any inconvenience they may have caused. Our intention is to provide a quick overview of our newest features. You can easily close the banner notifications, which will prevent them from reappearing. Additionally, other notifications can be hidden within the editor, and we have created a demonstration to guide you through this process, available here.

    If your experience with the notifications differs from what I’ve described or if you have specific issues, please share the details with us. We are always eager to make improvements based on our users’ feedback.

    Thank you once again for your support and for taking the time to provide us with your insights. We look forward to continuing to serve you and enhance your experience with our plugin.

    Best regards,
    Pial

Viewing 1 replies (of 1 total)
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