Bad support, plugin errors

  • andreschy

    (@andreschy)


    1 month ago

    I was working with this pluggin but it give me to many crashes on my website, i confirmed with server (Siteground) that the problems of my webpage were caused because of this pluggin, when i pause the plugin everything works fine on website.
    As I have the PRO version of the pluggin, I contacted the support and they told me it is not their problem because if they install the pluggin in an empty website without anything else, it works. Can not have my money back neither.. bad plugin dont buy it.

    • This topic was modified 1 month ago by andreschy.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    1 month ago

    @andreschy

    Hi mate,

    To better assist you, please provide us with the premium support ticket number through which you requested the refund or assistance. We do not have a record of a report with the characteristics you mentioned, but with this information, we can verify and provide the necessary assistance.

    If applicable, we can issue a refund. For support, please use the following link: https://quadlayers.com/account/support.

    We appreciate your understanding and look forward to resolving this situation promptly.

    Best regards, QuadLayers Support Team.

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    1 month ago

    @andreschy Hello Andres, we have found your ticket number and we have contacted you there.

    Best regards, QuadLayers Support Team.

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    1 month ago

    @andreschy

    We noticed that you reported the following issue:

    “The conflict with WooCommerce is that when I have ‘WooCommerce Checkout Manager’ active, I cannot search my orders on the WooCommerce list by customer, ID, or product. It always gives me 0 results. This is just because the ‘WooCommerce Checkout Manager’ plugin is active. When I disable the plugin, I can search on the WooCommerce list without any problem. I verified this with server support (SiteGround), and they also confirmed that it is due to this plugin.”

    Could you please make sure to check the screencast we sent to the ticket you filed? We have both versions of our plugin activated, and the order filtering by email works correctly.

    As we mentioned in the ticket, we cannot reproduce the issue on your website either. As you can see, the filtering function works correctly. Could you please provide more details about when this issue occurs? Does it happen with a particular order, specific delivery methods, or certain payment methods?

    Best regards,


    QuadLayers Support Team.

Viewing 3 replies - 1 through 3 (of 3 total)
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