Documents
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Managing Orders
Orders are the center of activity in your WooCommerce store. Understanding how to manage them effectively is key to keeping your business running smoothly. The following documentation is your guide to managing orders in WooCommerce. It is designed to assist administrators and shop managers in navigating through the various aspects of order management. Orders are […]
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Email Troubleshooting
In some cases, issues can arise that prevent your WooCommerce shop from sending emails, or your shoppers from receiving them. In this document, we’ll address some common issues that can occur with shop emails, and how to troubleshoot them. By default, WooCommerce sends mail using the wp_mail() function, which is a core function of WordPress. […]
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Guidelines – Refund and Return Policy Page
This page provides helpful guidelines for creating an effective Refund and Return Policy for your WooCommerce store. It covers essential topics such as the importance of having a clear policy, noting items that can or cannot be refunded, deciding who pays return shipping charges, and setting customer expectations for refund timelines. Additionally, it mentions legal […]
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Order Statuses
Every order has its current state marked by a status. Order statuses can provide valuable information about the state of an order at a glance. The video and table below provide an overview and more details about order statuses in WooCommerce Order Statuses in WooCommerce Order statuses let you know how far along the order […]
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Orders Overview and Bulk Order Management
The Orders page found at WooCommerce > Orders displays a list of your store’s orders, which fills up as customers start making purchases in your shop. This page is a central location for finding and managing your shop’s orders. This document explains: Orders Overview When a shop starts taking orders, the Orders admin page fills […]
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Paying for Orders
Taking payment for an order is an important step where many pieces come together to offer your shoppers a smooth, easy experience that is also secure and promotes customer privacy. In WooCommerce, each order can only accept one payment. Orders can be paid in a several different ways: Below we’ll explore the details of the […]
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Refunding Orders in WooCommerce
In any business, at times you’ll need to refund your customers. With WooCommerce, you can quickly process refunds in two ways: Automatically or Manually. Automatic Refunds When processing refunds automatically, the order in WooCommerce has its status changed to “Refunded”, and the customer is refunded their money via the same payment method used to pay […]
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Removing Personal Data from Orders
WooCommerce has several settings that allow you to remove customer data from orders: Remove Personal Data with Bulk Editing After this option is enabled, you can use bulk editing to manually anonymize many orders at once. To enable this option: The option to remove personal data will then be available for orders: After personal data […]
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Single Order Page and Manually Adding an Order
The single order page in WooCommerce gives you a detailed view of an order made by a customer on your store. Admins and shop managers can also add and edit orders from this page. This document explains: Viewing and Editing a Single Order From the Single Order page, you can view edit, and update order data. Some […]
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Testing Orders
Making test orders is a good way to test a new payment method, check your checkout flows, or assess other integrations related to orders. Test orders can also be helpful in troubleshooting. Test orders function like normal orders, so they’ll trigger order emails, appear in WooCommerce Analytics, etc. Many payment gateways have a sandbox or […]