If you run into problems while using the DoubleClick Search API, take a look through this troubleshooting section.
If there's a problem that you can't solve after reading the resources on this site, send a message to ds-support@google.com with the following information:
DoubleClick Search Agency ID and Advertiser ID you are trying to access
Project Number from Google API Console
The username of the Google Account that you’re using to access the API.
This is the account that has been given permission to access DoubleClick Search, which is the same account you use to set up authorization.Code snippet of your request
JSON response
If the response is an error, be sure to include the error message, not just the numeric error code.
This email list is monitored by Google employees during regular business hours in the United States. For coverage after hours, contact DoubleClick support.
Conversion upload errors
The following table lists the errors you may encounter when uploading conversions. Note that the hexadecimal error codes are immutable, so you can use them in your own scripts to identify errors.
Error code | Message | Description |
---|---|---|
0x00000101 |
|
The
click id you specified in an
|
0x0000010E |
Floodlight activity name '{name}' is not found |
The name of the Floodlight activity specified in the
|
0x00000115 |
Custom dimension '{name}' is not found |
Make sure the custom Floodlight variable you specified has been
set up as a
dimension (not a metric) for the advertiser associated with the
|
0x00000116 |
Custom metric '{name}' is not found |
Make sure the custom Floodlight variable you specified has been
set up as a
metric (not a dimension) for the advertiser associated with the
|
0x0000011A |
The advertiser conversion ID is already specified for a conversion with DS
conversion ID {ID} |
Someone has already uploaded a conversion for the same scope and advertiser conversion
ID specified in the The "advertiser conversion ID" is an ID you generate. DS requires this ID to be unique for a given scope. The DS conversion ID is generated by DS and is guaranteed to be unique. |
0x0000011B |
Advertiser conversion ID '{ID}' is not found |
Your |
0x0000011D |
User does not have permission to view advertiser {advertiser ID} |
The Google Account your client is using doesn't have permission to view the advertiser specified in the request. When you sign in to the Google API Console to retrieve your client ID and client secret, and when you obtain a refresh token, make sure to use a Google Account that has been granted access to the advertiser you specified. |
0x0000011F |
Advertiser conversion ID is already specified in this request |
Two or more conversions in the request specify the same scope and advertiser conversion ID. The advertiser conversion ID is an ID you generate and specify in the
|
Report response codes and error messages
If you request a report and the response is an error message, see Response Codes in the DoubleClick Search API and Standard Error Responses for more information about the error.
The data in the DoubleClick Search UI doesn't match a report returned by the API
The data in the DoubleClick Search UI should match the data returned by the API by default.
If you set
includeRemovedEntities
to true
in a report request,
make sure that the Show removed
checkbox is also selected in the UI.